Call Center Supervisor

Description

Position Summary: We are seeking a Call Center Supervisor with analytical ability, leadership, and communication skills to optimize team productivity and performance. Key Highlights: 1. Key role in continuous improvement and operational strategies 2. Promotion of leadership and team management 3. Emphasis on negotiation skills and active listening **My ideal job is a Call Center Supervisor position in Benito Juárez, Mexico City** -------------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of objectives and goals * Identify and implement improvements * Monitor productivity indicators * Coaching * Implementation of methodologies and strategies * Tracking, analysis, and agreements per WLA We seek: * Analytical ability * Strategic planning * Organizational and communication skills * Leadership and management * Critical thinking * Initiative * Negotiation ability * Active listening and decision-making Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable incomplete bachelor's degree (Lic. Trunca) * Strong verbal communication skills * Intermediate computer proficiency * Basic Microsoft Office suite proficiency Work Schedules: * 3:00 PM to 11:00 PM * Rotating days off (negotiable depending on your metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, thirteenth-month bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired education level:** Higher education — incomplete **Desired experience level:** Entry-level **Departmental function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0c86815200005000c51861\&source\=indeed*