Salon Supervisor

Description

Position Summary: As an acting Food and Beverage Manager, you will supervise service staff, ensure quality standards, meticulous order taking, adherence to service protocols, and maintain cleanliness and presentation. Key Responsibilities: 1. Supervises service staff and ensures quality standards. 2. Maintains constant supervision of salon cleanliness and setup. 3. Handles customer complaints objectively and courteously. * Acts as Food and Beverage Supervisor in their absence and therefore has limited authority to make decisions within their work area concerning routine operations. * Supervises service staff to ensure they meet desired quality standards. * Ensures that staff under their supervision take orders correctly, count guests, and note customer-requested modifications. * Supervises staff to ensure use of the standardized phraseology outlined in the Service Sequence Manual. * Supervises staff work, attitude, and behavior to ensure compliance with established standards. * Maintains constant supervision regarding salon cleanliness, setup, table resetting, and attention to general details, including logbook completion. * Verifies staff hygiene and cleanliness according to Distintivo H standards. * Ensures that they and their staff courteously bid farewell to Pancho’s Backyard customers, escort them to their tables, present menus, and recommend beverages per the Operations Manual. * Verifies that servers actively promote pre-established management recommendations. * Must immediately report maintenance issues (lighting, air conditioning, restrooms, etc.) to Maintenance and submit a written report using the designated format. * Must document all daily incidents—including maintenance issues—in their logbook (Daily Operations Report) and verbally report them to their supervisor (Assistant, Supervisor, or Manager). * Prepares the Daily Operations Report daily, paying special attention to accurate completion, as this information is used for accounting purposes. * Supervises food and beverage presentation. * Attends all service and pre-service meetings, as well as EOS sessions if the Supervisor cannot attend. * Handles customer complaints, suggestions, or issues objectively and courteously; in cases of uncertainty or significant complaints, reports them to their immediate supervisor or manager. * Performs cancellations and discounts and records the reasons for each in the corresponding logbook.