Restaurant Supervisor

Description

Position Summary: We are seeking a Restaurant Supervisor with leadership skills and experience in both front-of-house and kitchen operations to oversee all aspects of the business, motivate staff, and ensure an enjoyable culinary experience for customers. Key Highlights: 1. Oversee all aspects of the restaurant business. 2. Motivate staff to deliver excellent customer service. 3. Ensure an enjoyable culinary experience for customers. **Brief Job Description** We are looking for a Restaurant Supervisor to oversee all aspects of our business. The role involves delivering a high-quality menu and motivating our staff to provide excellent customer service. Restaurant Supervisor responsibilities include maintaining restaurant revenue, profitability, and quality objectives. The supervisor will ensure efficient restaurant operations while sustaining high levels of production, productivity, quality, and customer service standards. To succeed in this role, candidates must possess strong leadership skills and experience in both front-of-house and kitchen operations. We expect the supervisor to know how to oversee restaurant operations, verify that everything is running smoothly for customers, and maximize the restaurant’s capacity. Kitchen management experience is also essential, as the supervisor will hire cooks and service staff, create work schedules, supervise food preparation, and ensure compliance with health and safety regulations in the restaurant. The supervisor is expected to set an example and encourage our team during the busiest moments in a fast-paced environment. Ultimately, the supervisor will ensure our restaurant operates optimally and customers enjoy an enjoyable culinary experience. **Responsibilities** * Coordinate daily dining room and kitchen operations * Deliver superior service and maximize customer satisfaction * Respond efficiently and accurately to customer complaints * Regularly evaluate product quality and research new suppliers * Organize and supervise staff shifts * Evaluate staff performance and provide feedback to improve productivity * Forecast future needs for items, kitchen utensils, and cleaning supplies * Ensure compliance with health and safety regulations * Manage the restaurant’s positive image and suggest ways to enhance it * Control operational costs and identify measures to reduce waste * Prepare detailed weekly, monthly, and annual income and expense reports * Promote the brand within the local community through word-of-mouth and in-restaurant events * Recommend strategies to reach a broader audience (e.g., discounts and social media advertisements) * Train new employees and existing staff on appropriate customer service practices * Implement policies and protocols to support future restaurant operations **Requirements** Proven experience working as a Restaurant Manager, General Restaurant Manager, Hospitality Manager, or similar position * Proven experience in customer service in a supervisory capacity * Extensive knowledge of food and beverages, with the ability to recall and articulate ingredients and dishes to inform customers and service staff * Strong leadership, motivation, and interpersonal skills * In-depth financial management skills * Bachelor’s degree in Business Administration; a degree in Hotel Management or culinary school is preferred Employment Type: Full-time Salary: $12,000.00 - $14,000.00 per month Benefits: * Option for an indefinite-term contract * Complimentary uniforms * Grocery vouchers Work Location: On-site employment