**Important:** * Valid CCNA certification (preferred) * Onsite work with rotating shifts (morning, afternoon, night), weekends and holidays, 2 days off per week **Work Location:** Col. Loma Hermosa, Miguel Hidalgo **Experience:** * Minimum 3 years of network technical support experience (N3\). * Infrastructure monitoring in NOC or similar environment * Diagnosis and resolution of connectivity incidents * Documented escalation to higher-level support teams * Use of ticketing management systems * Solid knowledge of TCP/IP, DNS, DHCP, VLANs, and subnetting * Experience with network monitoring tools (SolarWinds or equivalent) * Proficiency with ticketing systems: Remedy, Helix or equivalent * Diagnosis and resolution of incidents under pressure in a 24/7 environment Salary: $22,000\.00 \- $28,000\.00 per month Workplace: Onsite employment
Juan García
Indeed · HR
Juan García
Indeed · HR
