FRONT DESK AGENT ONE CUAUTITLAN

Description

**Job Mission** --------------------- "To be the guest's first point of contact, providing courteous and efficient service, focused on satisfaction and creating memorable experiences". **Areas of Specialization** ---------------------------- * Customer service * Hotel management systems operation **Technical Knowledge** -------------------------- * Guest service and attention * Banking terminal operation, collections, and invoicing * Conflict resolution techniques and complaint handling * English language proficiency for guest interaction **Education** --------------- * Bachelor's degree in Hospitality or Tourism * Certified graduate in Hospitality or Tourism **Computer Software Proficiency** ------------------------- Excel**Languages** ----------- English Spanish**Experience** --------------- 1 year of customer service and/or administrative assistant experience **Key Job Responsibilities** ------------------------------------ * Perform guest check-in and check-out processes efficiently and courteously. * Provide guests with information and guidance regarding hotel services, facilities, and operating hours. * Answer telephone calls, emails, and reservation requests. * Manage collections, invoicing, and cash register closing according to established procedures. * Promptly follow up on and resolve guest requests, inquiries, or complaints. **Physical Position of the Job** ------------------------------- Standing continuously and moving throughout various areas of the hotel. **Physical Requirements of the Job** ---------------------------------- Using elevators to go up and down and moving throughout various areas of the hotel.