Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs at AT&T stores, achieving optimization while adhering to established processes. Key Highlights: 1. Advise customers and establish a friendly relationship with them 2. Ensure service and sales experience 3. Route customer visits in systems **Header \- External** ------------------------- VP: VPGM Region South Peninsula Entity: Sonora Location Type: Guaymas Store **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service quality, thereby providing alternatives for problem resolution. Execute quality standards established by Management and ensure the best service and sales experience. Accurately and completely route customer visits in the company's systems for improved satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Desired Education: Incomplete degree in Communication Sciences, Administration, or related fields; Bachelor's Degree in Administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the "Reto Termina tus Estudios" program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.