Position Summary: We are seeking a Telesales Representative to attend to and resolve customers' online requests, manage orders, and provide excellent service to ensure their satisfaction. Key Responsibilities: 1. Manages customer contact and follow-up for sales. 2. Ensures effectiveness in sales and customer retention. 3. Guarantees response times and service quality. We are looking for a **TELESALES REPRESENTATIVE** to join our operations in **Guadalupe, N.L.** **(Av. Chapultepec \#800, Calle 1, Bodega 3, Mercado de Abastos, Los Sauces, 67140 Guadalupe, N.L.)** **Position Objective:** To attend to and resolve any customer online request regarding their orders or sales-related matters — including placing new orders, modifications, or cancellations — all within established timeframes to ensure satisfaction with the service received, consistently delivering excellent customer service. **Job Functions:** **✅ Customer Contact and Management:** Calls for sales and follow-up. **✅ Achievement of Commercial Objectives:** Ensuring effectiveness in sales and customer retention. **✅ Customer Portfolio Management:** Updating customer data and developing business relationships. **✅ Service Compliance:** Guaranteeing response times and service quality. **✅ Sales Confirmation and Registration:** Using internal systems for validation. **✅ Incident Reporting:** Promptly reporting situations that may affect operations. **Experience:** **Requirements:** * Minimum of **2 years** of experience in similar roles. * Sales closing skills. * Customer service (telephone). * Salesforce software proficiency. * Inconcert system knowledge. **BENEFITS EXCEEDING LEGAL REQUIREMENTS** * Biweekly bonus of $7,700 additional. * 9.5% savings fund contribution. * 30 days of year-end bonus (aguinaldo). * Annual profit-sharing. * Savings account. * Employee discounts. * Vacation time and vacation premium. * Major medical expense insurance. Experience includes roles similar to Telesales, Sales Advisor, Field Sales, Call Center, etc.
Juan García
Indeed · HR
Juan García
Indeed · HR
