Customer Service Analyst

Description

Job Summary: Customer Service Analyst for Solventum, managing purchase orders and delivery tracking while maintaining credibility and trust with internal and external customers. Key Highlights: 1. Improve lives through smarter and safer care. 2. Pioneers in innovations that unite health, materials, and data science. 3. Collaborate with brilliant minds in the healthcare sector to deliver advanced solutions. Thank you for your interest in joining Solventum. Solventum is a new company in the healthcare space, yet backed by deep expertise in solving life-changing challenges and strengthening the work of healthcare professionals. At Solventum, people are at the center of every innovation we develop. With empathy, clinical knowledge, and sound judgment, we partner closely with the most distinguished leaders in the industry to tackle our customers’ most complex challenges. While we continue updating our Careers page and applicant-facing materials, some documents may still display the previous brand. Please note that all job opportunities posted belong to Solventum, and the Privacy Policy referenced at https://www.solventum.com/en\-us/home/legal/website\-privacy\-statement/applicant\-privacy/ applies to any personal information you provide. Like 3M, Solventum provides equal opportunity to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. At Solventum, we develop innovative solutions to address our customers’ most complex challenges, leading advances in healthcare by combining medical science, materials science, and data science. Our purpose is to improve patients’ lives and support healthcare professionals to perform at their best.**Job Description:** **Customer Service Analyst (Solventum)** **3M Health Care is now Solventum** **At Solventum, we improve lives through smarter and safer care. As a new company with a long legacy of creating revolutionary solutions for our customers’ toughest challenges, we are pioneers in innovations that unite health, materials, and data science to transform patients’ lives—and empower healthcare professionals to perform at their peak. People, and their well-being, sit at the heart of every scientific advancement we pursue.** **We collaborate closely with the brightest minds in healthcare to ensure every solution we create combines cutting-edge technology with compassion and empathy—because at Solventum, we never stop solving for you.** **The impact you’ll make in this role:** As a Customer Service Analyst, you will make an impact by: * Providing customer service via email and phone * Managing purchase orders in Solventum systems (SAP S4 Hana) * Analyzing open orders and performing delivery tracking * Preparing information for Tier Meetings * Establishing and maintaining strong credibility and trust with internal and external customers, ensuring timely order processing and case resolution. **Your skills and experience** To succeed in this role from day one, Solventum requires (at minimum) the following qualifications: * Completed bachelor’s degree * 1 year of customer service experience. **Additional skills/knowledge that may help you succeed further in this role include:** * Intermediate-to-advanced English * Sales Force * ERP (SAP S4 Hana) **Work Location:** Remote, but available to attend Solventum’s office as needed **Travel:** Not applicable **You must be legally authorized to work in the destination country without requiring a work visa.** **Supporting your well-being** Solventum offers many programs to help you live your best life—both physically and financially. To ensure competitive compensation and benefits, Solventum regularly benchmarks against other companies of comparable size and scope. Solventum is an equal opportunity employer. Solventum will not discriminate against any job applicant on the basis of race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of **@solventum.com**. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. **Please note: your application may not be considered if you do not provide your education and work history, either by: 1\) uploading a resume, or 2\) entering the information into the application fields directly.** **Solventum Global Terms of Use and Privacy Statement** Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.