Account Manager

Description

Summary: Seeking a proactive, customer-focused Account Manager to build strong client relationships, drive customer success, and identify growth opportunities within a SaaS platform. Highlights: 1. Build strong client relationships and drive customer success. 2. Contribute to company growth in a fast-moving SaaS environment. 3. Collaborative team and opportunity to make a real impact. **Account Manager (Full\-Time \| Hybrid)** Are you a proactive, customer\-focused professional with a passion for technology? We are seeking a full\-time Account Manager to build strong client relationships, drive customer success, and identify opportunities for growth within our SaaS platform. **Key Responsibilities:** * Client Relationship Management: Develop and nurture strong, long\-term relationships with clients, serving as their primary point of contact and trusted advisor. * Customer Success \& Satisfaction: Ensure clients get the most value from Servis.ai by understanding their needs, proactively addressing concerns, and guiding customers through best practices to maximize their success with Servis.ai. * Performance \& Adoption Monitoring: Track client engagement, adoption, and key performance metrics, providing regular reports and actionable insights on account health and opportunities for improvement. * Renewals \& Contract Management: Manage contract renewals and compliance, ensuring a seamless process while maintaining strong client relationships. * Proactive Issue Resolution: Anticipate challenges and work swiftly to resolve issues, ensuring a smooth and positive client experience. * Account Strategy \& Coordination: Collaborate with internal teams to deliver a seamless experience and drive customer success. **Qualifications:** * 2\+ years of experience in account management, customer service, or software support. * Strong communication skills with advanced English proficiency (spoken and written). * Strong ability to work independently, anticipate needs, and proactively problem\-solve, while maintaining a positive and team\-oriented mindset. * Experience in sales or upselling is a plus. * A genuine interest in software and technology. **Why Join Us?** At Servis.ai, we’re passionate about helping businesses streamline their operations with cutting\-edge AI technology. As part of our Account Management Team, you’ll play a crucial role in shaping customer success, fostering long\-term partnerships, and contributing to our company’s growth. Enjoy a collaborative team, remote flexibility, and the opportunity to grow within a fast\-moving SaaS environment. If you’re looking for an exciting role where you can make a real impact, we’d love to hear from you! *This role is offered by Servis.ai and shared by GrainChain as part of our joint initiatives.* ***Country:*** *Mexico / LATAM* ***Recruitment Email:****recruitment@grainchain.io*