Systems Developer - NATS IS Analyst

Description

As a **Level 1 Technical Support Analyst** at Mercado Libre, you will design and scale innovative and secure systems that solve real-world, high-impact problems. You will work in a dynamic environment powered by cutting-edge technology, applying engineering best practices, proprietary AI models, and continuous learning—all to democratize e-commerce and financial services across Latin America. Imagine leading challenging, dynamic, and innovative projects—and **being responsible for**: * Creating and optimizing dashboards and control panels using tools such as DataDog, Grafana, Zabbix, Elastic, or New Relic. * Providing automation solutions for technical support related to networks and processes. * Participating in the mapping and implementation of automation and monitoring services. * Analyzing operational and business metrics to identify improvement opportunities. * Coordinating with IT and operations teams to ensure the smooth functioning of shipping platforms. * Documenting configurations, processes, and operational best practices. **What are we looking for in you?** * Experience in system observability and monitoring using tools such as DataDog, Grafana, Zabbix, Elastic, or New Relic. * Experience in projects integrating generative artificial intelligence, knowledge of LLMs, and prompt engineering. * Proficiency in scripting or automation languages such as Python, Bash, or PowerShell. * Strong networking knowledge, including Ethernet, firewalls, VLANs, switches, and routers. * Ability to perform data analysis and interpret business metrics using concepts such as continuous improvement, operational efficiency, or predictive maintenance. **Ready to leave your mark on Latin American technology?** Apply now and join our mission! Hybrid work model. Site: Mexico