Job Summary: We are seeking a Customer Success Manager with experience in Microsoft 365 technologies to align operations and supervise digital transformation projects. Key Highlights: 1. Solid experience in Microsoft 365 technologies and tenant administration 2. Supervision of digital transformation and modern workplace projects 3. Comprehensive collaboration with commercial, technical, and administrative teams At Alianza Corp, we are looking for a *Customer Success Manager.* With solid experience in Microsoft 365 technologies, tenant administration, and team management. Responsibilities: \- Align and coordinate Customer Success operations to ensure SLAs, satisfaction, and retention. \- Supervise and support digital transformation and modern workplace projects based on Microsoft 365, Intune, Defender, Teams Voice, and Copilot. \- Administer M365 tenants, domains, DNS, hosting, SharePoint/OneDrive, Microsoft CRM\-ERP systems, and administrative consoles. \- Collaborate with commercial, technical, and administrative teams for the area’s comprehensive operation. What Are We Looking For? \- Bachelor’s degree or Engineering in Systems, IT, Software, or related field. \- 3 to 5 years of experience in Customer Success, M365 Administration, or similar roles. \- Technical English \- Minimum 2 Microsoft Associate or Expert certifications (MS or SC). Essential Technical Knowledge: \- Microsoft 365 tenant and administrative console administration. \- PowerShell (administration and automation). \- Intune: device configuration, deployment, and administration (including Autopilot). \- ITIL or Scrum methodologies (either is acceptable) Location: Santa Fe, CDMX \- 100% on-site (Hybrid after the third month) Schedule: Monday to Friday, 9:00 AM to 6:00 PM If you meet the profile, apply now! Position Type: Full-time Salary: $34,000.00 \- $38,000.00 per month Benefits: * Medical expense insurance Application Question(s): * Do you have solid experience in Microsoft 365 technologies? * Do you have experience with any methodology? (ITIL and/or Scrum) * Can you work on-site? Workplace: On-site employment