Customer Success Manager

Description

**ABCW Global is seeking a Customer Success Manager in Cuauhtémoc, Mexico City** ----------------------------------------------------------------------------- **Position: Senior Customer Success Manager (CSM)** -------------------------------------------------- **Work Mode:** 100% Remote **Schedule:** Monday to Friday \| 9:00 AM – 7:00 PM (CDMX Time) At **ABCW**, an internationally present digital marketing agency, we are looking for a **Senior Customer Success Manager** with a strategic and business-oriented mindset. We do not seek a traditional project manager or an email intermediary; instead, we need a trusted consultant for our clients and an inspiring leader for our internal team. If you are passionate about unlocking the full potential of global accounts, challenging the status quo with data, and building long-term commercial relationships grounded in real value, this opportunity is for you! ### **What will be your mission?** You will be fully responsible for deeply understanding the core business objectives of our strategic clients (AAA Accounts), translating them into actionable strategies alongside our specialist team to ensure client retention, satisfaction, and business growth (upselling and cross\-selling). ### **Key Responsibilities** * **Strategic Leadership and Consulting:** Become the client’s trusted advisor. Challenge and question traditional briefs to propose high-impact, data- and market trend-driven solutions. * **Account Growth (Client Development):** Proactively identify unmet client needs to sell new solutions, special projects, or agency services that advance their goals. * **Strategic Translation and Execution:** Serve as an intelligent bridge. Digest technical data from internal teams (Data, Media, Creative) and translate it into compelling business narratives for decision-makers. * **Team Orchestration:** Lead, align, and inspire multidisciplinary agency teams to ensure deliverables reflect the account’s overarching strategy—not just a checklist. * **Profitability and Negotiation:** Monitor the financial health of your accounts (billing, reach, monthly fees) and lead complex negotiations or contract renewals. ### **Candidate Profile (Requirements)** * **Education:** Completed Bachelor’s degree in Communications, Marketing, Business Administration, or related field. * **Experience:** Minimum 3–4 years at agencies (digital, advertising, or consulting) managing accounts strategically and leading multinational or large-scale brands. * **Technical Knowledge:** Solid expertise in digital marketing and analytics. * **Critical and Business Thinking:** Ability to understand business KPIs (ROI, sales, conversions), not just vanity metrics (likes, clicks, shares). * **High-Impact Communication:** Innate ability to confidently, clearly, and persuasively present to C\-Level executives (CEOs, CMOs, Directors). * **Team Leadership:** Experience guiding matrixed teams who do not report directly to you (creatives, planners, media buyers), ensuring alignment toward shared objectives. * **Language:** Advanced English (**B2\+ / C1**) is mandatory for interaction with regional and global clients. ### **What We Offer** * Collaboration with top-tier international brands and internal teams. * 100% remote work. * Genuine professional growth opportunities within an expanding organization. * Competitive compensation, commensurate with your experience and profile. * A professional, dynamic, and results-oriented environment. **Desired Education Level:** Bachelor’s degree or higher **Desired Experience Level:** Expert Level **Departmental Function:** Commercial / Sales **Industry:** Marketing **Skills:** * Marketing (Mandatory) * English * Customer Service *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a1734c75200006000c3c5b4\&source\=indeed*