SUPERVISOR

Description

Position Summary: Supervise the store's overall operations, lead the team, and ensure excellent customer service and adherence to operational processes. Key Highlights: 1. Leadership and supervision of store operations. 2. Focus on customer satisfaction and workplace environment. 3. Staff development and training. Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to employees under your supervision to coordinate proper execution of store operational processes, fostering an optimal work environment and delivering excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, employee misrecommendation, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are located in their assigned positions within the store and that physical inventory matches system records by executing flawless weekly inventory maintenance tasks. * Supervise store operational activities, serving as a role model, and ensure employees provide customer consultation and utilize all tools—including the electronic catalog and diagnostic and testing equipment provided by AutoZone—to deliver reliable advice and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying areas requiring improvement and training. * Supervise that all employees comply daily with their scheduled working hours and AutoZone’s dress code, interact with each other and our customers with the highest levels of respect, friendliness, and professionalism, and apply AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report periodically to identify opportunities for expense control and contribute to improving them by promoting a culture of cost-saving across all controllable consumptions within the team. * Assign and follow up on tasks for area supervisors—including planogram setup, merchandise arrangement, warehouse cleaning, restrooms, cafeteria, sales floor, and parking lot—as well as review the daily cash count for the main register, perform cash sweeps, and conduct cash register closings for supervised staff, following AutoZone-provided procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when arranging merchandise, performing vehicle tests, or working at in-store test stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability for scheduling AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ over 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and AutoZoners. Working at AutoZone means joining a team that values dedication, teamwork, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support to help you achieve success and drive your future forward. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.