Job Summary: Responsible for scheduling, directing, monitoring, supervising, and evaluating the quality improvement process, ensuring customer satisfaction and implementation of strategies. Key Highlights: 1. Leadership in the continuous quality improvement process. 2. Comprehensive quality management and customer service. 3. Implementation and follow-up of IATF 16949 standards. Schedule, direct, monitor, supervise, and evaluate the quality improvement process. KNOWLEDGE: \* Internal Auditor \- IATF 16949 Leader\. \* Core Tools. \* Problem Solving. \* Quality Tools. \* LPAs. \* Statistical Analysis. COMPETENCIES AND SKILLS: \* Effective Communication. \* Leadership. \* Quality Focus. \* Personnel Management. \* Planning. \* Honesty. \* Respect. \* Frustration Tolerance. \* Resource Management. AUTHORITIES AND RESPONSIBILITIES Will be responsible for quality in production directed to the customer. * Implement and establish strategies as well as the necessary procedures to meet customer specifications. * Address customer issues related to quality reported during production. * Determine production status (approval or rejection) based on analysis. * Maintain customer\-supplier communication with mutual availability for support. * Address customer needs promptly via telephone and electronic means. * Supervise and train shift-based subordinate personnel. * Disseminate information to subordinates regarding product changes or new customer instructions. * Prepare reports and initiate corrective actions for problems reported by customers. * Ensure promotion of awareness of customer requirements across all organizational levels and areas. * Visit customers to ensure resolution of nonconformities and demonstrate corrective actions to deliver excellent service. * Guarantee product quality to the customer. * Ensure containment actions are applied when a problem is reported by a customer or internally. * Attend internal audits, external customer audits, or certification body audits. * Organize and assign personnel according to quality protocols. * Supervise personnel efficiency in production inspection. * Make effective and justifiable decisions while supervising the process. * Adopt a negotiating attitude seeking mutual benefit for both customer and company. * Coordinate with multidisciplinary teams to conduct 8D analyses for customer/internal issues. * Analyze scrap rate indicator jointly with Production Manager, ensuring compliance or initiating corrective actions if required. * Analyze and track customer satisfaction rating indicator. * Generate corresponding documentation for the Quality Manager. * Coordinate Metrology activities. * Request necessary resources to carry out Quality personnel activities. * Propose the direction of company development—teamwork, investment, etc.—through strategic planning. * Implement and follow up on IATF 16949 standards\. * Analyze indicators and propose improvements. * Promote and improve personal and team safety. * Promote the development of assigned personnel. * Comply with DNC’s training program. * Conduct and follow up on risk analysis and process improvement. Position Type: Full-time, Probationary Period Contract Duration: 1 week Salary: $25,000\.00 \- $30,000\.00 per month Work Location: On-site employment