Operations and Customer Service Manager

Description

Job Summary: The Operations and Customer Service Manager is responsible for ensuring the proper logistical and administrative operation of the branch, meeting service and profitability standards. Key Highlights: 1. Leadership in branch operational and logistics management 2. Supervision of deliveries, inventory, and customer service 3. Problem resolution and team coordination **GENERAL JOB OBJECTIVE:** The Operations and Customer Service Manager is responsible for ensuring the proper execution of all logistical and administrative activities at the assigned branch, including inventory management, last-mile deliveries, facility maintenance, and staff supervision. The primary objective is to ensure the branch complies with the company's established operational, customer service, and profitability standards. *REQUIREMENTS:* * Experience: Minimum 3 years in a similar role within a sales and logistics environment, preferably in spare parts, distribution, or retail companies. * Education: Bachelor’s degree in Business Administration, Logistics, Industrial Engineering, or related fields. **KNOWLEDGE:** * ERP, WMS (Ms Dynamics preferred), TMS, Advanced computer literacy, Intermediate\-Advanced Excel, 8D (Problem Solving), Visual factory, Mobile device handling (HP, HS), Lean tools. **COMPETENCIES:** * Leadership, leadership and teamwork capabilities, knowledge of inventory and last-mile logistics management, decision-making and problem-solving skills, knowledge of resource administration and budget control, effective communication and customer service skills. **RESPONSIBILITIES:** * Lead and coordinate the branch workforce, ensuring their performance and motivation to meet customer service expectations. * Supervise home delivery logistics, ensuring appropriate delivery times and that customers receive their orders in perfect condition. * Supervise the proper receipt, storage, and dispatch of spare parts, guaranteeing compliance with inventory procedures. * Ensure billing collection and recovery of required delivery proof documentation. * Organize and optimize warehouse space for efficient storage. * Conduct and supervise cyclical inventories, ensuring record accuracy. * Control and coordinate efficient fleet usage. * Manage in-person customer service, ensuring customers receive efficient and satisfactory service. * Resolve customer issues or complaints promptly and effectively. * Supervise and coordinate branch payment processing and operational expense control. * Ensure compliance with occupational health and safety policies within the branch. * Conduct performance evaluations for subordinates. * Participate in recruitment and selection processes. **WE OFFER:** * Competitive salary. * Bi-weekly payments. * Statutory benefits. * 100% IMSS contribution. * 10% savings fund. * Savings box. * 10% grocery vouchers. * 30-day year-end bonus. * Life insurance. * Quarterly productivity bonus. **WORK SCHEDULE:** * **Monday to Friday, 9:00 am to 6:00 pm; Saturdays, 9:00 am to 2:00 pm.**