**POSITION PURPOSE**: Supervise and coordinate the operational activities of your team, ensuring efficiency and quality of service or product, guaranteeing that processes run smoothly, optimizing resource utilization, and maintaining the standards established by the company. ***OWN VEHICLE PREFERRED*** ***FLEXIBLE SCHEDULE FOR SHIFT ROTATION REQUIRED*** **KNOWLEDGE AND COMPETENCIES:** * Extensive service knowledge * Extensive food knowledge * Customer service experience * Knowledge of food hygiene and quality regulations * Proficiency in computer tools and systems **EDUCATION:** * High school dropout, completed bachelor's degree **EXPERIENCE IN SIMILAR POSITIONS:** * 2 years supervising shift operations **DUTIES AND RESPONSIBILITIES:** * Organize assigned personnel * Analyze and resolve service issues * Work in teams and address needs of assigned staff * Maintain a positive and customer-focused attitude * Delegate tasks according to workload * Protect the value and impact on services (daily and special) * Assist the manager with assigned tasks * Ensure food and service quality * Follow up on staff training * Upload photographic evidence to designated groups * Report shortages for service promptly * Ensure all staff comply with the company's image standards * Monitor assigned personnel and minimize turnover * Create work shifts and schedules for assigned personnel * Attend internal and external audits * Provide full support on quality and compliance matters * Address and follow up on customer complaints * Complete and submit applicable form documentation * Comply with operational system requirements * Send daily sales information from your shift * Supervise the payment system * Ensure cleanliness and order in all areas * Control waste during service operations * Train assigned personnel * Ensure customer service excellence **BENEFITS:** * Statutory benefits (Christmas bonus, IMSS, vacations, Sunday premium, vacation premium) * Monthly bonus * Grocery vouchers * Cafeteria * Uniforms * Savings fund matched by the company **TO APPLY, PLEASE SEND AN UPDATED RESUME INCLUDING WORK EXPERIENCE. SALARY IS NEGOTIABLE BASED ON EXPERIENCE.** Job type: Full-time Salary: Starting at $13,052.28 per month Work location: On-site