Reservations Agent

Description

Job Summary: Responsible for managing and following up on reservations made through digital platforms, ensuring professional and personalized service to deliver a high-quality guest experience. Key Responsibilities: 1. Manage reservations on platforms such as Airbnb and VRBO 2. Provide timely and personalized guest support 3. Maximize property occupancy **JOIN OUR PROPERTY MANAGEMENT TEAM!** Responsible for managing and following up on reservations made via platforms such as **Airbnb**, **VRBO, and others**, ensuring timely, professional, and personalized guest support. This role ensures effective communication before, during, and after each stay, aiming to deliver a high-quality experience and maximize occupancy of properties managed by the company. **Requirements:** * Email responsiveness * Intermediate English proficiency * Proficiency with digital accommodation platforms * Must reside in Puerto Vallarta or surrounding areas * Sales targets * Proactive * Initiative **Main Responsibilities:** * Monitor and manage reservations received via Airbnb and VRBO in real time. * Confirm and schedule bookings in coordination with the operations team. * Respond promptly and courteously to guest messages, inquiries, and requests. * Follow up on payments, cancellation policies, and logistical details for each reservation. * Keep platforms updated with availability, rates, and property descriptions. * Coordinate with cleaning, maintenance, and front desk staff as needed. Employment Type: Full-time Salary: $16,000.00 - $20,000.00 per month Benefits: * Transportation assistance or service * Sick leave days * Option for indefinite-term contract * Company-provided mobile phone * Complimentary uniforms Work Location: On-site employment