Reservation Assistant

Description

**Additional Information** **Job Number**26027422 **Job Category**Reservations **Location**AC Hotel By Marriott San Luis Potosi, Prolongacion Sierra Leona 810, San Luis Potosi, San Luis Potosi, Mexico, 78294 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, modifications, and cancellations received by phone, fax, or email. Identify guest reservation needs and determine the appropriate room type. Verify room type and rate availability. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions regarding hotel facilities and services, as well as room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering the code and rate into the reservation system. Follow escalating procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; protect guest and colleague privacy and safety. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; thank them with genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer phones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen to and respond appropriately to concerns raised by other employees. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At AC Hotels, we believe attention to detail is the finest form of generosity we can offer. Whether it’s the art of serving a drink or the elegantly designed ambiance, members of the AC Hotels family believe that if we have time to do something, we also have time to do it exceptionally well. Guests recognize and appreciate AC Hotels’ thoughtful design and our family’s detail-oriented nature. If you seek authentic hospitality, AC Hotels offers the ideal environment. Our family members possess a global mindset and passion for details. Additionally, they have an innate curiosity to learn and try new things. Our family members, who stay current on trends in art, technology, or design, wish to share them with guests and others. Our family members aim to delight others and continually ask how they can enhance the service experience. If this resonates with you, we invite you to explore employment opportunities with AC Hotels. By joining AC Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.