Operations Supervisor

Description

Job Summary: Supervises, coordinates, and controls the Operations department’s activities, focusing on improving performance indicators, implementing strategies, and ensuring customer satisfaction. Key Highlights: 1. Team leadership and personnel management (minimum 50 people). 2. Supervises and coordinates operational activities and compliance with standards. 3. Develops action plans to improve indicators and processes. Operations Supervisor Shifts: 2 shifts 6 a.m. to 2 p.m. 2 p.m. to 10 p.m. We provide transportation, weekly payments, and a growth plan by categories. At 3, 6, 9, and 12 months \+ statutory benefits, high-cost-of-living bonuses, productivity bonuses, year-end bonus (aguinaldo), vacation premium, school scholarships, school supplies support (15-day year-end bonus, vacation premium, Sunday premium, 12 vacation days, IMSS, INFONAVIT, and AFORE contributions, support for immediate family members’ death, birth, or marriage, among others.) Main Responsibilities: * Adhere to the company’s Quality Management System and ERP guidelines. * Supervise, coordinate, and control Operations department activities. * Develop action plans to improve IWOS indicator trends. * Supervise the preparation of the Supervisor’s Check List. * Supervise compliance with operational role responsibilities. * Resolve customer complaints and implement corrective actions. * Supervise alignment of strategy with organizational context. * Ensure and supervise product traceability through labeling and report completion. * Communicate and embody the organization’s results-based leadership model. * Develop, print, and deliver WI training using the 7-step method. * Communicate and supervise the design of operational communication strategies. * Manage and supervise the effectiveness of project kick-offs and closures. * Promote and supervise customer-centric focus and drive customer satisfaction. * Conduct Process Audits and manage their outcomes. * Keep customers informed about project status. * Develop and supervise customer requirements via RFQ. * Supervise evidence and ERP information provided by direct reports. * Develop commercial plans focused on referral sales. * Conduct courtesy visits and manage their outcomes. * Coordinate and supervise layout implementation in the area. * Supervise compliance with Dock Audit requirements. * Develop, analyze, and provide feedback on skills matrices. * Manage procurement of material and tool requisitions. * Lead work teams and manage personnel (minimum 50 people). * Availability to work on the shop floor and under pressure. Payment via BBVA, weekly payment schedule. Payment is made on a one-week lag. Various bonuses for scheduled activities. Position Type: Full-time Salary: $16,905\.64 \- $18,583\.72 per month Benefits: * Educational support * Free uniforms Work Location: On-site employment