Job Summary: Supervises and operates various areas of the casino, managing human and material resources to achieve objectives, with a focus on customer service and teamwork. Key Highlights: 1. Commitment to workforce diversity and equal opportunities 2. Personnel management, cash handling, and customer service 3. Proactive environment with customer orientation and teamwork We are a company committed to workforce diversity as a driver of change. We are proud to offer equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, sexual orientation, gender identity, disability, or religious or political beliefs. What is your mission as a Floor Supervisor? To supervise and operate various areas of the casino, managing human and material resources to achieve objectives. What we offer: * Base salary + tips. * Monthly performance bonus. * Benefits exceeding statutory requirements. * Major medical expense insurance. * Low-cost employee meal plan. What do you need to be our ideal candidate? * Essential experience in cash handling, personnel management, and customer service. * We seek an energetic, proactive individual with strong communication skills and, above all, clear customer orientation and teamwork ability. * Strong technological skills and proficiency in Microsoft Office suite. * Prior experience in customer service, sales, and cash handling (verifiable) will be highly valued. * Availability to work rotating shifts is required. * To facilitate your commute, we recommend residing near or having easy access to Yak Cuernavaca Galerías (Galerías Mall). If you are passionate about customer service, enjoy the entertainment industry, and meet the profile we seek, We look forward to welcoming you! With us, change the game.