CUSTOMER SERVICE

Description

**At Ruba, we don’t just build homes—we also build a better workplace for our employees, certified by GPTW as one of the 100 Best Companies to Work For in Mexico.** **We invite you to join our team.** **CUSTOMER SERVICE** Receive, route, and resolve from the office any potential issues raised by our customers—or provide high-quality post-sales service in accordance with company policies to ensure complete customer satisfaction—while also carrying out all activities related to warranty handling. **Responsibilities:** Ensure a healthy company\-customer relationship to deliver superior service and meet customer expectations. Ensure contractors provide repair services for delivered homes in case of defects, thereby maintaining the safety and commitment promised by the company. Provide customers with guidance regarding any questions they may have about the usage and services required for their homes, ensuring their full comfort. Ensure customers receive appropriate warranty support for their homes. Maintain ongoing communication with the CAT, construction coordinators, and supervisors to report customer-reported defects and thereby improve processes. **Requirements:** * Completed degree * Minimum 3 years’ experience in customer service and warranty management * Basic knowledge of construction processes * Proficiency in Microsoft Office and Enkontrol * Negotiation skills * Excellent verbal and written communication skills * Professional appearance * Proactive and empathetic **We offer:** * Competitive salary * Benefits exceeding statutory requirements * Excellent work environment * Career development and growth opportunities * Training programs