230 Management & Support in MX lowest at $8580.0+ | ok.com

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Management & Support in Mexico

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Category:Management & Support

VoIP Administrator - FreeSwitch65163399295234120

VoIP Administrator - FreeSwitch

Summary: This role involves hands-on support and evolution of hosted VoIP and unified communications platforms, focusing on FreeSWITCH, FusionPBX, and SIP-based telephony. Highlights: 1. Support and evolve hosted VoIP and unified communications platforms 2. Engage in real-world troubleshooting and secure VoIP deployments 3. Work with modern, privately hosted VoIP infrastructure **Job Title:** VoIP System Administrator **Department:** IT Managed Support Services **Location: Mexico City** **Mexico’s SAT**: Registered with (Tax Administration Service). Should have a Mexican RFC tax ID. **Position Type:** Full\-Time **Language**: Fluent English (Required) **Currency**: Paid in MXN **VoIP System Administrator (FreeSWITCH / FusionPBX)** **Location:** Remote (Mexico) **Experience Level:** Intermediate (4–6 years) **About the Role** We are looking for a **VoIP System Administrator** to support and evolve our hosted VoIP and unified communications platforms. This role is ideal for someone who enjoys working hands\-on with **FreeSWITCH, FusionPBX**, and SIP\-based telephony, while also engaging in **real\-world troubleshooting**, customer onboarding, and secure VoIP deployments. You will be responsible for managing production VoIP environments, supporting customer phone systems, deploying IP phones remotely, and collaborating with networking and security teams to ensure high availability, performance, and call quality. **Key Responsibilities** * Administer, maintain, and monitor **FreeSWITCH / FusionPBX** or equivalent VoIP platforms * Configure and support **multi\-tenant VoIP environments** * Provision, configure, and remotely deploy **Yealink IP phones** (and similar vendors) * Manage SIP trunks, extensions, dial plans, call routing, IVRs, voicemail, and failover * Troubleshoot call quality issues (latency, jitter, packet loss, echo) * Perform **packet analysis using Wireshark** to diagnose SIP/RTP issues * Work closely with firewall and network configurations (NAT, SIP ALG, port forwarding) * Assist with customer onboarding, migrations, and VoIP cutovers * Monitor system health, logs, CDRs, and service availability * Document configurations, procedures, and customer deployments * Participate in incident response and service restoration when required **Required Technical Skills** * Hands\-on experience with: + **FreeSWITCH** + **FusionPBX** (or strong FreeSWITCH\-based systems) * Strong understanding of: + SIP, RTP, UDP/TCP + NAT traversal and VoIP firewall rules * Experience deploying and managing: + **Yealink IP phones** (Auto\-Provisioning, firmware, templates) * Network troubleshooting skills: + VLANs, QoS, firewalls, VPNs + Packet capture and analysis using **Wireshark** * Linux administration experience (Ubuntu / Debian preferred) * Experience working in MSP or hosted VoIP environments **Nice\-to\-Have Skills** * Experience with: + Kamailio or OpenSIPS + SBCs and SIP security hardening * Knowledge of: + TLS / SRTP + Multi\-region VoIP deployments * Exposure to: + Cloud or private data center environments + Monitoring tools and alerting systems * Previous customer\-facing or managed services experience **Soft Skills \& Attributes** * Strong troubleshooting mindset and attention to detail * Comfortable working independently and in small technical teams * Ability to explain technical concepts to non\-technical users * Organized, documentation\-driven approach * Calm under pressure during service incidents **What We Offer** * Opportunity to work with **modern, privately hosted VoIP infrastructure** * Exposure to **enterprise and regulated environments** * A technical, no\-nonsense engineering culture * Competitive compensation based on experience

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Sales Training Specialist65163398957442121

Sales Training Specialist

Summary: Seeking an experienced sales training professional to develop talent, drive performance, and build winning sales teams through effective training programs and coaching. Highlights: 1. Empower sales success and shape the future of the team 2. Collaborative environment with opportunities for leadership growth 3. Make a lasting impact on the organization Sales TrainerEmpower Sales Success and Shape the Future of Our Team! Seeking an experienced sales training professional who is passionate about developing talent, driving performance, and building winning teams. Success requires expertise in sales methodologies, exceptional coaching abilities, and a proven track record of developing high\-performing sales representatives. We offer a collaborative environment, opportunities for leadership growth, and the chance to make a lasting impact on our organization. Join the team at Genesis Management, where we're more than just a financial services company—we're a community of go\-getters driven by passion and purpose! Our values—DRIVEN, INNOVATIVE, RESILIENT, ENTHUSIASTIC, COMMITTED, and TEAMWORK—are the fuel that powers everything we do. At Genesis, you'll find an energetic, supportive environment that puts your growth front and center, sparks creativity through collaboration, and celebrates every win, big or small! If you're ready to make a real impact and take your career to the next level, we'd love to see what you can bring to our team! **Benefits:** * Competitive salary commensurate with experience * Comprehensive benefits package; $25,000mxn \- $30,000mxn per month * Attendance Bonus \- $2,000mxn per month * Paid Training * Grocery Vouchers (at 10% at 90 day completion) * Professional development opportunities and career advancement * Collaborative team environment * Paid uniforms * Referral program up to $500 * Monday to Friday; 8am\-5pm CST work schedule **Job Responsibilities:** * Conduct training needs assessments to identify knowledge gaps and areas for improvement within the sales team * Develop and implement effective sales training programs that include sales techniques, product knowledge, and customer service skills * Create and deliver engaging and interactive training sessions, workshops, and webinars to sales teams * Evaluate the effectiveness of training programs and make necessary adjustments to improve results * Collaborate with management to develop and maintain training materials and resources, such as playbooks and job aids * Monitor and track the progress of sales team members and provide feedback and coaching to improve performance * Stay up\-to\-date on industry trends, sales methodologies, and best practices to ensure that training programs are relevant and effective * Provide feedback and support for new agents within their 90 days with coachings, resources, tools, techniques and continuous feedback to improve agent performance * Provide ongoing support and coaching to sales team members to reinforce training concepts and ensure retention of information * Contribute to the development and implementation of sales strategies and initiatives to drive revenue growth **Education:** * High School Diploma required; Bachelor's degree preferred **Experience:** * 5\+ years of sales experience in an inside call center environment * 3\+ years with proven experience as a sales trainer or similar role in a fast\-paced company environment * Proven history of driving sales goals through effective training **Skills:** * Excellent presentation and communication skills, both verbal and written * Strong knowledge of sales methodologies, techniques, and tools * Demonstrated ability to develop and deliver effective sales training programs * Strong leadership and coaching abilities * Excellent customer service skills with internal and external stakeholders * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to change and work in a fast\-paced environment * Advanced presentation, interpersonal, and project coordination skills * Strong knowledge of quality assurance tools and metrics * Proficient in MS Office and e\-learning platforms * Ability to handle multiple tasks and manage priorities effectively **Job Type:** Full\-time **Work Location:** In person **Schedule:** Monday to Friday; 8am\-5pm CST Job Type: Full\-time Pay: $25,000\.00 \- $30,000\.00 per month Work Location: In person

Río Hudson & Calle Río Lerma, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico

$MXN 25,000-30,000/year

QA Auditor (Call Center)65154441975809122

QA Auditor (Call Center)

Summary: We are hiring a proactive QA Auditor to evaluate calls, provide coaching, and drive continuous improvement across client campaigns. Highlights: 1. Proactive QA Auditor role focused on continuous improvement 2. Opportunity to coach agents and deliver actionable feedback 3. Drive improvements to scripts, SOPs, and workflows About the role We’re hiring a proactive **QA Auditor** to listen to calls, score them against our QA rubric, coach agents with actionable feedback, and drive continuous improvement across multiple client campaigns. What you’ll do * **Listen \& score calls** using our QA forms; audit chat/email interactions as needed. * **Deliver feedback**: write clear, constructive notes and host 1:1 coaching sessions. * **Publish reports**: weekly scorecards and a monthly QA report with trends, insights, and action items. * **Calibrate**: run/attend weekly QA calibrations to keep scoring consistent. * **Improve the process**: flag gaps in scripts, SOPs, and workflows; propose fixes and track outcomes. * **Compliance \& accuracy**: ensure scripts/disclosures are followed (e.g., TCPA/time\-zone rules). * **Partner with Ops**: work with TLs/CMs to raise CSAT/FCR, reduce AHT without hurting quality. What success looks like (first 90 days) * 100\+ call audits/week with **on\-time** reporting. * Coaching plans delivered for low performers; measurable lift in QA scores. * A simple **QA dashboard** and monthly narrative report in place. * Documented improvements to scripts/process based on your findings. Must\-haves * 1–2\+ years in **call center QA** or Team Lead role (sales or customer service). * **Bilingual English/Spanish**: clear writing and coaching in both. * Strong analytical chops in **Google Sheets/Excel** (filters, pivot tables, charts). * Experience giving **specific, behavior\-based feedback** (SBI model or similar). * Detail orientation, confidentiality, and follow\-through. Nice\-to\-haves * Familiarity with QA tools/dialers/CRMs (e.g., Aircall, RingCentral, CXone, HubSpot, Zendesk). * Built QA forms/scorecards or ran calibration sessions. * Knowledge of compliance basics (TCPA/DNC/time\-zone calling windows). Schedule * Monday–Friday * 8am to 5pm Job Type: Full\-time Pay: $10,000\.00 \- $13,000\.00 per month Work Location: Hybrid remote in 20110, Talamantes Ponce, Ags.

Av. Montenegro 2117, Trojes de Oriente II, 20115 Aguascalientes, Ags., Mexico

$MXN 10,000-13,000/year

Senior Specialist, Quality Assurance65110579330563123

Senior Specialist, Quality Assurance

Senior Specialist, Quality Assurance Your potential has a place here with TTEC’s award\-winning employment experience. As a Quality Assurance Senior Specialist working hybrid in Mexico City, you’ll be a part of bringing humanity to business. \#experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico City says it all! **What You’ll be Doing** Do you love to help boost performance? Do you have a passion for leading, mentoring and coaching? You’ll evaluate and analyze customer interactions, then provide feedback and training to improve the customer experience and satisfaction scores. While evaluating calls with your active listening skill, you’ll pinpoint areas for improvement and ensure proper information is being given to customers. From there, you’ll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call. You'll report to Senior Manager of Learning \& Development. You’ll contribute to the success of the customer experience as well as the overall success of the team. **During a Typical Day, You’ll** * Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements while addressing employee related issues and coordinating training on new or revised information * Use your thorough knowledge and understanding of client specific call and product knowledge requirements to prepare reports * Bring your time management and organizational skills to manage multiple, complex, on‐going tasks * Provide feedback in an open and empathetic conversation with team leads and associates to train and cover topics related to handling calls **What You Bring to the Role** * Associate degree, technical school or equivalent work experience * Engage and support in making sure the team has the proper tools to accomplish day\-to\-day tasks * Consistently mentor and inspire others * Customer service and call center experience * Understanding, interpreting, and manipulating data for reporting **What You Can Expect** * Supportive of your career and professional development * An inclusive culture and community minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Ask us about our paid time off (PTO) and wellness and healthcare benefits * And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Primary Location**: MX\-DF\-Mexico DF

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Software Development Advisor65090445273474124

Software Development Advisor

Location Mexico City, MX Category Technical Engineering Req ID: 353394 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward\-thinking organization, apply now. We are currently seeking a Software Development Advisor to join our team in Mexico City, México (MX\-MEX), Mexico (MX). Senior Production Support Engineer About the Role We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience. Key Responsibilities * Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance. * Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines. * Provide customer\-focused support , ensuring timely communication and resolution of incidents. * Review existing systems and propose/implement enhancements for scalability and reliability. * Perform root cause analysis and recommend break\-fix solutions for code and database issues. * Collaborate with cross\-functional teams including business, risk, and IT stakeholders. * Participate in on\-call rotations and provide support during off\-hours/weekends as needed. * Document incidents, resolutions, and system changes for knowledge base and audit purposes. Mandatory Experience * 5\+ years experience in .NET Production application support. * 3\+ years experience with ETL tools such as Informatica or Microsoft SSIS . * 1\+ year experience with AWS cloud services. Required Skills * Strong expertise in .NET and ETL tools (Informatica or SSIS). * Proficiency in multiple programming languages: .NET, C\#, VB.NET, VB6, JavaScript, HTML. * Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability. * Skilled in query performance optimization and database tuning. * Experience in upgrading, configuring, and debugging existing systems. * Strong problem\-solving skills for triaging complex issues and handling escalations. * Familiarity with modern data security and privacy practices. * Excellent communication skills and ability to work across diverse teams. * Process\-oriented mindset with adaptability to change. * Commitment to SLA adherence and delivering high\-quality customer support. * Willingness to provide after\-hours and weekend support when required. * Strong organizational and time management skills. * High integrity in handling confidential information. Nice to Have * Knowledge of the Insurance industry is a plus. \#LI\-LATAM About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100\. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise\-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start\-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R\&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in\-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact\-us. *NTT DATA endeavors to make* *https://us.nttdata.com* *accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at* *https://us.nttdata.com/en/contact\-us**.* *This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click* *here**. If you'd like more information on your EEO rights under the law, please click* *here**. For Pay Transparency information, please click* *here**.*

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Helpdesk Associate65090445223553125

Helpdesk Associate

**Req ID:353739** NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward\-thinking organization, apply now. We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support for healthcare patient portal applications and offering technical assistance to our healthcare customers. The ideal candidate will possess strong problem\-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes.All candidates must demonstrate shift flexibility. This includes night, weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands.NTT DATA Services is dedicated to improving patient outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers targeted segment solutions, including patient interactions, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration. In addition to these solutions, NTT DATA Services offers core managed infrastructure, application, and business process services.**Day to Day Job Duties**:This position will be a part of our Technical Support Service Desk. The support is for all contact types including phone, email, chat, and self\-service. This is a call center environment in which we support our customers 24x7x365\. Agents will engage in on\-going training and development to prepare them for next\-level support and promotional advancement.All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. Respond promptly to all incoming contacts. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Achieve a high\-resolution rate with over 90% of issues being resolvable at first contact.Provide professional and high\-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures.Escalate complex technical and application issues to the appropriate teams when necessary.Identify areas for improvement in processes, products, or services. Deliver exceptional customer service to all callers by addressing their needs promptly and effectively.Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail.Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10\-hour shift, with scheduled breaks.Maintain a quiet, private workspace equipped with high\-speed, wired internet to ensure optimal performance and productivity.Ensure possession of a functional cell phone for manager communication and Two\-Factor Authentication to maintain security and effective communication.**Basic Qualification:**Strong bilingual skills in both written and spoken English and Spanish1 to 3 years of customer service experience, preferably within a contact center or healthcare setting.1 to 3 years of experience in customer problem analysis and resolution.Strong ability to convey complex technical concepts in a clear and understandable manner to non\-technical audiences.Exceptional organizational skills with a keen attention to detail.High school diploma or equivalent is requiredMaintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed.**Nice to Have; (But not a must)**Experience working in a call center environment.Commitment to delivering exceptional service in all interactionsStrong communication and interpersonal skillsProficiency in typing and English language skills, both verbal and writtenDemonstrated ability to actively listen, assess caller needs, and take appropriate actionProven ability to thrive in a fast\-paced environment.This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.Please note, 1099 or corp\-2\-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. \#LI\-LATAM **About NTT DATA Services** NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100\. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran\-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about\-us/content/diversity\-and\-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case\-by\-case basis. Please email EEOOfficer@nttdata.com for assistance.

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

Cold Caller65090445206274126

Real Estate Cold Caller We are a fast\-growing **U.S. real estate investment company** specializing in buying houses directly from homeowners. We work with motivated sellers and close deals nationwide. We are looking for **hungry, reliable, English\-speaking cold callers** to call property owners and identify **motivated sellers**. Your ONLY job is to: * Call homeowner leads using an auto dialer * Follow a simple script * Ask qualifying questions * Identify **motivated sellers** * Gather property information * Set warm transfer or appointments for our acquisitions team * Accurately log notes in our CRM Daily Responsibilities: * Make **500–800\+ calls per day** using an auto\-dialer * Follow our provided script and objection handling * Ask qualifying questions: * Are they open to selling? * Why are they selling? * Timeline? * Condition? * Price expectations? * Tag and update leads correctly in the CRM * Transfer hot leads or book appointments * Maintain high call quality and professionalism Requirements: * **Fluent or near\-fluent English** (clear speaking is critical) * Prior cold calling or call center experience preferred * Comfortable talking on the phone all day * Reliable internet and computer * Headset with good microphone * Positive attitude, coachable, consistent * Able to handle rejection professionally * Organized and detail\-oriented Bonus Points If You Have: * Real estate cold calling experience * Experience with: * CallTools, Xencall, Batch Dialer, Mojo, SmrtPhone, etc. * Podio, GoHighLevel, REI CRMs, etc. Pay Structure: * Base pay: **$3\-5 USD per hour** (depending on experience) * Bonuses per deal closed * Performance incentives Top performers can earn **significantly more**. Growth Opportunity: * We promote from within * Top callers can become: * Lead Managers * Acquisition Assistants * Team Leaders Schedule: * Full\-time 10am\-7pm Eastern Time * Must be available during **U.S. business hours** Hiring Process: * Short interview * English test * Script roleplay Who This Is NOT For: * If you are scared of calling people * If you don’t like performance\-based work * If you are inconsistent or unreliable * If you can’t handle rejection Who This IS For: * Hard workers * People who want **long\-term work** * People who want to **grow with a company** * People who want **bonuses and promotions** Job Type: Full\-time Pay: $12,500\.00 \- $22,000\.00 per month Work Location: Remote

$MXN 12,500-22,000/year

Bilingual Customer Support Representative65090445190401127

Bilingual Customer Support Representative

Job description: This position provides high quality telephonic / non\-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives. This position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance. **Key Responsibilities** * Handle inbound calls related to EV charging issues, billing questions, and general customer inquiries. * Guide customers through troubleshooting steps and offer technical support as needed. * Create and maintain accurate customer records in support platforms. * Follow up with internal teams to resolve complex issues. * Ensure full resolution of problems and maintain high customer satisfaction. * Communicate professionally and compassionately, both verbally and in writing. * Meet quality assurance standards and other performance KPIs. * Maintain strict confidentiality of customer information. **Candidate Profile** * 1–2 years of experience in customer service or technical support. * Strong verbal and written communication skills. * Bilingual – **English required**; Spanish is a strong plus. * Analytical, detail\-oriented, and customer\-focused. * Comfortable navigating multiple software tools (Microsoft Office, internal systems, websites). * Able to type at least 25 WPM. * Professional, friendly, and proactive demeanor. * Background or interest in electric vehicles is a plus. **Work Schedule** * TRAINING SCHEDULE: Monday to Friday 8:00 AM \- 4:00 PM * WORKING SCHEDULE: Monday to Friday 7:00 AM \- 4:00 PM * Breaks include lunch and short breaks in compliance with labor laws. **Compensation** * **Base Gross Monthly Salary:** $16,000\.00 * **Bonus:** Based on performance metrics $1,500 * **Pay Frequency:** Biweekly **Benefits** * Food Vouchers * Savings Fund * Law Benefits: IMSS, vacation, profit sharing (PTU) * Private Medical Insurance (after 1\.5 years of tenure) * Professional development in a growing and sustainable industry Tipo de puesto: Tiempo completo Sueldo: A partir de $16,000\.00 al mes Beneficios: * Vales de despensa Experiencia: * call center: 3 años (Obligatorio) Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial

Av Moctezuma 334, Jardines del Sol, 45050 Zapopan, Jal., Mexico

$MXN 16,000/year

Especialista en Aplicaciones65090445173763128

Especialista en Aplicaciones

¡ESTAMOS BUSCANDO TU TALENTO! REQUISITOS: EXPERIENCIA ANTERIOR EN UN ENTORNO DE CENTRO DE LLAMADAS. ORIENTACIÓN AL SERVICIO AL CLIENTE CON CAPACIDAD DEMOSTRADA PARA MOSTRAR EMPATÍA. EXCELENTES HABILIDADES DE COMUNICACIÓN ESCRITA Y VERBAL. DEBE SER PACIENTE Y DISPUESTO/A A AYUDAR A LOS DEMÁS. DEBE PRESTAR ATENCIÓN A LOS DETALLES. CAPACIDAD PARA ALCANZAR ALTOS NIVELES DE PRODUCTIVIDAD Y ESTÁNDARES DE CALIDAD. CONOCIMIENTO PRÁCTICO Y EFICIENTE DEL SISTEMA OPERATIVO WINDOWS, INTERNET Y SOFTWARE RELACIONADO. BILINGÜE \- INGLÉS/ESPAÑOL ES UN PLUS. RESPONSABILIDADES: COMPLETA LA SOLICITUD EN LÍNEA PARA EL SOLICITANTE. REALIZA UNA SERIE DE PREGUNTAS MÉDICAS PERSONALES. UTILIZA VARIOS SISTEMAS PARA COMPLETAR EL PROCESO: SITIO WEB, SISTEMA INTERNO Y SISTEMA DE GESTIÓN DE PEDIDOS. DEMUESTRA EMPATÍA, COMPASIÓN Y PACIENCIA. MANTIENE LA CONFIDENCIALIDAD DE LA INFORMACIÓN SENSIBLE. CUMPLE CON LAS METAS DE PRODUCTIVIDAD Y CALIDAD. USA SOFTWARE DE GESTIÓN DE LLAMADAS PARA RESPONDER LLAMADAS, CUMPLIR CON EL HORARIO ESTABLECIDO Y LOS DESCANSOS. TURNOS: LUNES A VIERNES DE 10:00 A.M. A 7:00 P.M. (TURNO DE NUEVE HORAS: 8:00 A.M. A 5:00 P.M., 9:00 A.M. A 6:00 P.M., 10:00 A.M. A 7:00 P.M.) SALARIO Y BENEFICIOS: SALARIO BASE BRUTO MENSUAL DE $17,500: APROX. $14,954.34 SALARIO BASE NETO MENSUAL + ESTAMPILLAS ALIMENTARIAS POR $1,500 PESOS \- FONDO DE AHORRO 4% \- BONO NAVIDEÑO DE 15 DÍAS (AUMENTA CON LA ANTIGÜEDAD) \- TODOS LOS DEMÁS BENEFICIOS ESTABLECIDOS POR LA LEY: VACACIONES, IMSS, PARTICIPACIÓN EN UTILIDADES BONO MENSUAL BRUTO POR DESEMPEÑO HASTA DE $5,100, BASADO EN MÉTRICAS DE SOLICITUDES Y ASISTENCIA PERFECTA PARA SER ELEGIBLE. EL BONO SE PAGARÁ UNA VEZ AL MES. Tipo de puesto: Tiempo completo Sueldo: A partir de $20,500.00 al mes Lugar de trabajo: Empleo presencial

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

$MXN 17,500/year

Training Instructor65051949661569129

Training Instructor

**Grupo Ahorra** ---------------- We are looking for a new team member to join our company as a **Training Instructor.** We are seeking a Training Instructor for Call Center Responsibilities: Develop and deliver training programs Evaluate and update training programs Provide feedback Requirements: 1 year of experience as a call center instructor Group management skills Effective communication skills General knowledge of insurance (preferred) Development of training materials and creation of descriptive letters We offer: * Base salary $9,000 + Bonus $2,000 + Statutory benefits (IMSS, Christmas bonus, vacation, holidays) * Life insurance * Loyalty plans (salary advance, back-to-school support for your children, financial support for marriage, childbirth or loss of an immediate family member) * Career development plan (Coordinator, Sales Manager) * Cafeteria service MONDAY TO FRIDAY, FULL-TIME WORK LOCATION: TACUBA METRO STATION For more information, apply through this channel

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

$MXN 9,000/month

Trainer650510736029471210

Trainer Your potential has a place here with TTEC’s award\-winning employment experience. As a Learning and Development Trainer working onsite in Mexico City, you’ll be a part of bringing humanity to business. \#experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You’ll report to the Senior Manager of Learning \& Development. We’re looking for a Trainer to welcome and excite new hires as they start their new careers. **During a Typical Day, You’ll** * Inspire and motivate learners to reach for amazing * Mentor and coach new hires within client training goals and time frames * Bring your interest in helping others to start their career journeys successfully * Deliver high quality client product training **What You Bring to the Role** * High school diploma or equivalent * 6 months or more in training and adult learning or call center experience * Team building and nurturing an inclusive learning environment * Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day\-to\-day tasks * Computer experience * Full\-time availability to work onsite. **What You Can Expect** * Supportive of your career and professional development * An inclusive culture and community minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Ask us about our paid time off (PTO) and wellness and healthcare benefits * And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Primary Location**: MX\-DF\-Mexico DF

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Quality Assurance Auditor650510735870731211

Quality Assurance Auditor

**We're Hiring: Quality Assurance Auditor – Outbound Call Center (Remote \| Full\-Time)** *Protect the Customer. Elevate the Team. Power Performance with Insight.* At **HeroCo**, the force behind **Sun Coast Sciences**, we believe *excellence is built on trust, transparency, and constant improvement*. Our mission is to empower people to live longer, feel better, and perform at their best. That starts with delivering a gold\-standard customer experience—every single time. We're looking for a **Quality Assurance (QA) Auditor** to help us keep that promise. In this role, you won’t just monitor calls—you’ll protect the integrity of our customer interactions, uphold compliance, and deliver feedback that lifts performance across the board. ### **About the Role:** As a QA Auditor, you’ll serve as the silent force behind our high\-performing sales team. With access to Salesforce, Vonage, and Conversation Analyzer, you’ll review interactions daily to ensure agents are adhering to scripts, using our permission\-based selling approach authentically, and representing our brand with clarity, care, and compliance. You’ll be responsible for: * **Monitoring \& Auditing**: Listening to calls and reviewing communications daily to evaluate tone, accuracy, compliance, and execution of our sales methodology. * **Reporting with Impact**: Delivering clear, actionable QA reports that help our agents and leaders get better—faster. * **Insight Generation**: Identifying trends, coaching opportunities, and customer risks before they become problems. * **Compliance Watchdog**: Staying on top of industry standards and internal policy to protect the company and the customer. * **Collaboration \& Calibration**: Partnering with team leads and QA peers to align on standards, coach to the ideal, and raise the bar across the team. ### **What You Bring:** * **2\+ years** in QA, auditing, or outbound call center performance monitoring * Hands\-on experience with **Salesforce**, **Vonage**, and **Conversation Analyzer** * A sharp ear for tone, nuance, and adherence to highly scripted sales approaches * **Extreme attention to detail** and **high integrity**—you protect what matters * Experience working **remotely** with a track record of trust, follow\-through, and responsiveness * Strong written communication skills—you can turn observations into feedback that sticks * Bonus: Knowledge of **permission\-based selling** or high\-compliance industries (wellness, financial, etc.). ### **Why Join HeroCo \& Sun Coast Sciences?** We’re not your average wellness company—we’re a science\-backed, customer\-obsessed team that believes in doing things the right way. That means clear expectations, radical integrity, and a culture of continuous improvement. We live our values: * **Radical Integrity** – Trust is our foundation. * **Relentless Growth** – We don’t settle for average. * **Customer\-Obsessed** – Every touchpoint matters. * **Accountable to Results** – We inspect what we expect. ### **Compensation \& Perks:** * **Base Pay**: Competitive hourly or salaried compensation * **Remote Work**: 100% virtual—collaborate with a passionate team across the globe * **Culture of Excellence**: Be part of a fast\-paced, mission\-driven team that values feedback, growth, and performance ### **Ready to Be the Eyes and Ears Behind a World\-Class Sales Team?**

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

WFM Analyst (GTR)649864267453471212

WFM Analyst (GTR)

We are looking for your talent as a **GTR Analyst**! If you are passionate about numbers, an Excel expert, and interested in call center metrics, this opportunity is for you. Requirements: * Advanced **Excel skills** (pivot tables, formulas, reports). * Desirable knowledge of **call center metrics**. * Availability for **evening shift** (3:00 PM – 11:00 PM). **We offer**: * **$12,000 gross monthly salary**. * **Statutory benefits from day one**. * 1 weekday day off. * **Professional growth plan** within the company. * Dynamic work environment focused on results. **Work location:** Barranca del Muerto Metro Station Position type: Full-time, Indefinite term Salary: Starting at $12,000.00 per month Benefits: * Option for indefinite-term contract Workplace: On-site employment

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

$MXN 12,000/year

Sales Operations Supervisor (Outbound B2B)648718207834891213

Sales Operations Supervisor (Outbound B2B)

**Operations Supervisor – Outbound B2B Sales** **Location:** Onsite – Tijuana, MX **Hours of Operation:** 9AM to 8PM PST, Monday to Friday. **Department:** Operations / Sales **About the Role** We are seeking an experienced **Operations Supervisor** to lead an outbound B2B sales team supporting our client merchant acquisition program. This role is responsible for driving sales performance, coaching agents, and ensuring high\-quality, compliant interactions with merchants. **Key Responsibilities** * Lead, coach, and motivate a team of outbound B2B sales agents * Drive achievement of daily, weekly, and monthly sales targets * Monitor and improve key sales KPIs (conversion, revenue, productivity) * Provide real\-time floor support, call monitoring, and coaching * Ensure compliance with client sales policies and quality standards * Manage attendance, adherence, and overall team performance * Support onboarding, ramp\-up, and ongoing development of agents * Prepare and deliver performance reports to Operations Management * Negotiation and cold calling experience. * Other related job duties as needed. **Qualifications** * 2\+ years of supervisory or team lead experience in outbound B2B sales * Proven ability to manage and exceed sales targets * Strong coaching and performance management skills * Strong **numerical and analytical skills**, with the ability to interpret sales data, conversion rates, and revenue metrics * Excellent English communication skills (verbal and written, C1English proficiency) * Experience working with CRM systems and sales reporting tools **Preferred Experience** * Experience supporting similar marketplace platforms * Background in a call center or BPO sales environment * Exposure to SMB or international B2B sales **Skills \& Competencies** * Sales leadership and execution * Data\-driven decision\-making * Strong **math and analytical aptitude** * Strong communication and stakeholder management * Ability to work in a fast\-paced, target\-driven environment **What We Offer** * Competitive salary and performance incentives * Career growth opportunities * Onsite role in a dynamic, results\-driven environment * Opportunity to support a high\-profile global client **Ready to launch your career?** Apply today and join a team that values persistence and high\-quality results! \#TijuanaJobs \#B2BSales \#SalesHiring \#BilingualJobs \#ColdCalling \#Salesforce For any inquiries, please feel free to contact us at **(664\) 391\-1571 or (663\) 214\-8982\.** You can also drop by at one our offices, Zona Centro: https://maps.app.goo.gl/GYZeXC... (https://maps.app.goo.gl/GYZeXCvXxY6hfirWA) Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment! *All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.* *REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.*

Agustina Ramírez 289, Zona Centro, 81400 Guamúchil, Sin., Mexico

Operations and Maintenance Manager648451049350431214

Operations and Maintenance Manager

**Join ENGIE Mexico and be a protagonist in the energy transition!** We, the 98,000 collaborators of ENGIE, are present on every continent. We rely on our unique integrated model to accelerate growth in renewable energies, develop flexible assets, operate gas and electricity infrastructures, and support the decarbonization of our clients. In Mexico, we have 27 years of experience, and our four Business Units allow us to supply more than 3.5 million people, generating over 20,000 direct and indirect jobs. **At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.** **Position Mission:** Plan, organize, direct and control the integral processes of the technical area in the Natural Gas Distribution business unit in order to ensure efficient operation and preventive, predictive and corrective maintenance as well as integral maintenance in the natural gas distribution network and in the handling of calls issued by the emergency center, in order to preserve service continuity while guaranteeing physical and asset security in operations and for stakeholders; likewise, implement profitable development projects, coordinating from project preparation through to completion of works. **Your Impact:** As OPERATIONS AND MAINTENANCE MANAGER, you will have the opportunity to contribute directly to our mission by performing the following key functions: 1 Coordinate supervisors to execute, implement and monitor the network’s preventive, corrective and specialized maintenance program 2 Define controls and monitor progress of the work plan, ensuring compliance with current regulations 3 Implement technical procedures supporting operations as well as applicable regulations for managing emergencies or contingencies 4 Improve or innovate the network to increase its efficiency, maintaining standards required by regulations 5 Control and optimize resources (Budget) OPEX/CAPEX Ensure regulatory compliance with CRE, ASEA, CENAGAS, or other relevant authorities Ensure efficient implementation and use of SAP-PM Monitor and ensure commissioning of new development and operational projects Ensure integrity of direct reports and contractors so they comply with company safety policies Maintain availability of equipment and resources under your responsibility for proper performance of functions Generate added value for customer needs through efficient service **Requirements:** To join our team as OPERATIONS AND MAINTENANCE MANAGER, we are looking for: * **Education and Experience:** Engineering degree or related field * **Technical Skills:** Financial skills, management skills, Office/SAP/Local Systems/AUTOCAD, natural gas process control, projects and construction of gas networks, operational programs, natural gas regulatory framework. * **Key Competencies:** Leadership, problem analysis, planning and organization, staff development, teamwork, communication, proactivity * **Languages:** Advanced English * **What Will Make You Stand Out:** 5 years in the same position or related role **Join us and be part of the adventure of the century!** If you are ready to face exciting challenges and build a career that reflects who you are, we look forward to your application! **Our Commitment to Diversity and Inclusion:** At ENGIE, we promote an environment where you feel free to give your best. We value diversity and it is one of our priorities. We are committed to offering equal opportunities, focusing on your skills and career path. Here, everyone is welcome, regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status. **Business Unit:** GBU Networks **Division:** Gas Networks Americas - Mexico **Legal Entity:** TAMAULIGAS S.A. DE C.V. **Professional Experience:** Prepared (more than 3 and less than 15 years of experience) **Education Level:** Bachelor’s Degree **Legal Entity:** ENGIE Mexico Our Values Inclusion and diversity form the foundation of our human resources policy. We guarantee equal opportunities for all candidates and commit to creating a workplace as accessible as possible.

González 126, Zona Centro, 87300 Heroica Matamoros, Tamps., Mexico

Customer Service Agent Part Time648438392322581215

Customer Service Agent Part Time

Job Description **Job Summary** The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website). Also providing such service to NMAC/IFS Dealerships, Insurance Companies, and/or 3rd Parties (i.e. Other Financial Institutions) inquiring on subjects like Payoffs, Total Loss, Vehicle Damage, Titles, and others. The majority of the calls are in English but there might be a few calls in Spanish. **Responsibilities** * Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request. * The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects * Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines. * Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks. * Follow all Adherence guidelines to achieve a minimum target of 95% **Requirements** * High School Diploma; BA Degree preferred * Knowledge of Excellent Customer Service Techniques (Call Center based preferably) * Fluent English (Mandatory) * MS Office Intermediate **Skills** * Basic understanding of the auto finance industry. * Empathetic with difficult situations * Active Listening * Customer Focus * Good Grammar and Communication Skills * Problem\-Solving and Negotiation Skills **Schedule:** Availability to work 36 hrs per week * Schedules could fall within the time frame (8:00 am to 3:00 pm or 1:00 pm to 8:00 pm) from Monday to Friday, and Saturdays from 8:00 am until 2:00 pm * **Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition**. * **Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition**. * **By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.** Aguascalientes Aguascalientes Mexico

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

Agente Bilingüe648421360053781216

Agente Bilingüe

We’re Hiring: Bilingual Customer Service Agent (English / Spanish) Are you passionate about helping people and delivering exceptional experiences? Join our growing team and become the voice that makes a difference for our customers—every single day. \-\-\- About the Role As a \*\*Bilingual Customer Service Agent\*\*, you will be the first point of contact for our customers, providing clear, friendly, and effective support in \*\*English and Spanish\*\* across multiple channels. You’ll play a key role in building trust, resolving issues efficiently, and ensuring every customer interaction reflects our values of quality and care. \-\-\- Key Responsibilities \* Assist customers via phone, email, chat, or social media in \*\*English and Spanish\*\* \* Resolve inquiries, complaints, and service requests with professionalism and empathy \* Accurately document interactions in our CRM system \* Collaborate with internal teams to ensure timely solutions \* Consistently meet or exceed customer satisfaction and performance metrics \-\-\- What We’re Looking For \* Fluent spoken and written \*\*English and Spanish\*\* \* 1\+ year of experience in customer service, call center, or support roles (preferred) \* Excellent communication and active listening skills \* Strong problem\-solving ability and attention to detail \* Comfortable working with digital tools and customer management systems \* A positive, team\-oriented attitude \-\-\- What We Offer \* Competitive salary and performance\-based incentives \* Paid training and continuous learning opportunities \* Career growth within a dynamic, international environment \* Supportive team culture that values diversity and inclusion \* Stable schedule and work\-life balance \-\-\- Ready to Apply? If you’re bilingual, customer\-focused, and ready to grow your career, we’d love to hear from you. \*\*Apply now and become part of a team where your voice truly matters.\*\* \-\-\- \*We are an equal opportunity employer and celebrate diversity at all levels of our organization.\* Job Types: Full\-time, Permanent Pay: From $2,500\.00 per week Work Location: In person

Miguel Hidalgo 211, Centro, 31700 Nuevo Casas Grandes, Chih., Mexico

Outbound Cold Caller647091131028501217

Outbound Cold Caller

**High\-Volume Solar Setter** **Remote Appointment Setter – Solar (South Florida Leads Only)**Nova NRG is expanding and looking for **driven, bilingual (English/Spanish) appointment setters** who can perform consistently in a fast\-paced, outbound\-only environment. This role focuses on contacting South Florida homeowners using our automated dialer system and securing qualified appointments for our solar consultants. **Daily Responsibilities:** * Make **250–300 outbound calls** using our auto\-dialer * Speak with homeowners and identify who qualifies for solar * Set **3–5 high\-quality appointments** per day * Follow scripts, overcome objections, and meet daily KPIs * Log activity accurately in our CRM **Compensation:** * **$800/month base salary** * **$100 commission** per appointment that turns into a closed deal * Setters typically earn **$1,100–$1,500/month** with consistent performance * Additional bonuses based on activity and conversions **Schedule:** Mon–Fri — **11:00 AM to 8:00 PM EST** (full\-time) **Requirements:** * Strong bilingual communication (English \& Spanish) * Solid sales or call center experience * Comfortable handling fast\-paced outreach and objections * Stable internet, headset, and a reliable computer * Self\-discipline and consistency If you’re serious, motivated, and eager to grow in the solar industry, apply trough our form with your **English CV**. Job Types: Full\-time, Commission Pay: $22,000\.00 \- $29,000\.00 per month Work Location: Remote

$MXN 22,000-29,000/year

Pre-Sales Application Specialist647091131180831218

Pre-Sales Application Specialist

Eaton’s Corporate Sector division is currently seeking a Pre\-Sales Application Specialist. **What you’ll do:** ------------------- **Job Summary** The Presales Application Specialist role acts as a technical resource for D\-IT’s channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D\-IT department when necessary. **Job Responsibilities** * Presales phone, chat, and email support for both internal \& external D\-IT customers * Lead qualification and accurate data entry into salesforce.com * Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations * Be a technical resource for D\-IT products and their application which includes power quality, racks, cooling, and cables \& connectivity product lines * Demonstrated ability to effectively interface with internal and external customers in a fast\-paced environment * Proven interpersonal skills and excellent telephone etiquette * Establish a broad knowledge base of D\-IT products/services and various other Eaton \- products to facilitate lead qualification/routing * Team player that actively contributes to the group's success * Follow up on leads pipeline \#LI\-KL1 **Qualifications:** ------------------- * Bachelor degree necessary. * Minimum 2 years prior technical marketing or sales experience preferred * Call center experience preferred * Advanced English proficiency * Experience using SalesForce or other CRM preferred * Knowledge of the IT market preferred * Knowledge of power protection, backup power and the Power Quality market * Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet **Skills:** ----------- * Drive for results * Makes Decisions \& Solves Problems * Demonstrates a Collaborative Style * Business Acumen * Excellent written and oral communication skills in addition to strong organizational skills We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

C. Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico

CALL CENTER OPERATIONS SUPERVISOR GMM646980837923871219

CALL CENTER OPERATIONS SUPERVISOR GMM

We are seeking a Call Center Supervisor WE OFFER: BASE SALARY $8,000\+BONUS $2,500\+COMMISSIONS * Statutory benefits (IMSS, Year-end bonus, Vacation, Holidays) * Life insurance * Loyalty programs (Salary advance, back-to-school support for your children, financial assistance for marriage, childbirth, or loss of an immediate family member) * Career development plan (Coordinator, Sales Manager) * Cafeteria service RESPONSIBILITIES: Team management Work based on established goals and objectives Monitoring of KPIs and report generation Strategy development REQUIREMENTS: Completed high school education Minimum 1 year of experience as a Call Center Supervisor Monday to Friday, Full-time

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

$MXN 8,000/month

Health Actuarial Senior Analyst646682976279061220

Health Actuarial Senior Analyst

Descripción de la publicación: **Health Actuarial Senior Analyst** Are you eager to broaden your professional experience and take your career to new heights? Want to collaborate with a dynamic and inclusive team, where your ideas are valued and your growth is encouraged? This is the next step in your career! This is a hybrid role based in our Mexico City office. You’ll enjoy the flexibility of working both remotely and in\-person after an initial training period, while building connections with global colleagues in a vibrant workspace in our Global Capability Center. **What the day will look like** You will play a crucial part in the analysis of actuarial data and financial reporting, contributing to significant decisions for our clients. We will support you in staying up to date with industry systems and products to enhance your consulting expertise and the value you bring to clients. Some responsibilities include:* Support client projects by performing actuarial and data analysis, preparing clear financial reports, and using sophisticated MS Excel functions for meaningful insights. * Assist with the development and maintenance of financial models and exhibits, ensuring accuracy and clarity for internal teams and client communication. * Conduct special projects as required, such as plan changes or analyses comparing self\-funded and fully insured approaches. * Prepare clear and informative financial exhibits to support client reports and correspondence. * Maintain current knowledge of group systems, products and technology, understanding their relevance to group insurance consulting. **How this opportunity is different** You will have exceptional opportunities for growth, both vertically and horizontally within our organization. Not only do our colleagues have access to tools to build various financial models such as Incurred But Not Reported Claims model, Actuarial Value Plan Model and Pricing Models with MS Excel, but we also provide our innovative Actuarial Modeling Suite, a proprietary software. **Skills and experience that will lead to success** To excel as a Senior Health Analyst at Aon, we are looking for candidates who bring expertise, enthusiasm, and a commitment to excellence. Our colleagues have excellent technical and analytical abilities, demonstrating attention to detail and a dedication to delivering high\-quality results.* A minimum of two years of experience in actuarial analysis, insurance, or fund management. * Proficiency in Microsoft Office software, especially Excel. * Strong written and verbal communication, with the ability to convey complex ideas clearly to diverse audiences. * English fluency at C1 Level is required **Education** An undergraduate degree, ideally in mathematics, statistics, finance, economics, engineering, or related fields. Postgraduate studies are an asset and will be highly regarded. **How we support our colleagues** In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. \#LI\-Hybrid \#LI\-SM2

C. Río Lerma 234, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico

Sr. Supervisor, WFM646682957461781221

Sr. Supervisor, WFM

**Main Responsibilities:** * Interface with customers in delivering WFM solutions to the customer including improving efficiencies. * Supervise the work carried out by the Resource Planning area, so that the projections and calculations of the human resources and space necessary to meet the existing or future business needs are carried out. * Work in conjunction with the Implementation Department, monitoring the scheduling, supervising the monitoring team in real time, tracking the generation of reports and projects needed to make the business more efficient. * Working in conjunction with Human Resources in topics related to performance evaluation, staff promotions, motivational activities, etc. * Develop and implement strategic actions to ensure a high level of commitment and motivation of all team members with the organization, as well as effective actions to improve the engagement within WFM ensuring that each member of the team to be aware of its responsibilities and the impact of its decisions in short and long term, among others. **Requirements** * Minimum 1 year experience interfacing with senior program leadership * Flexibility of Schedules * At least 2 years experience in WFM * Minimum of 2 years in leadership positions * Experience of 1 year in personnel management \- Required. * Experience in Global WFM Operations is a plus. **For internal candidates** * No active disciplinary processes * Meeting or exceeding all metrics in your current role for the last year. **Skills** * Customer Interface. * Leadership. * Orientation to results. * Analysis and decision\-making * Planning and organization capacity * Adaptability to change. * Creativity and innovation. * Personnel management * Attention to details. **Knowledge** * English \- Advanced * Excel Advanced Level \- Required * Visual Basic \- Desirable * Excel \- Advanced * Call Center Operations Knowledge \- Advanced * Microsoft Office \- Advanced * Knowledge of software and applications such as: Avaya CMS, IEX, BluePumpkin, Cisco, CIC among others \- Desirable * Payroll Processes \- Desirable * Strategic Planning \- Advanced * Excellent verbal and written communication **Studies \& Experience** * Graduate or student in the careers of: Business Administration, Industrial Engineering, Systems Engineering or related careers \- Required. * 2 years experience in the Call Center or WFM area preferably at management levels \- Desirable * Completed WFM courses \- mandatory. (For internal candidates only) Career Path Policies: The game\-changers must have the approval of his or her immediate supervisor to apply for the call. * Required tenure: 6 months. * Required performance: KPIs or goals on target for the business unit to which they belong in the last 3\-month period (not average). * Must not have active disciplinary actions. * The game\-changer may participate in only one process at a time. * Comply with the learning paths of the Corporate University. * Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. * If it is necessary to launch the same call for applications several times, the not selected game\-changer will not be able to apply for the same position in the following 2 months. * The process is performed and/or outside working hours, which means that the game\-changer should be available in his free time in case we require it. * Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Call Agent JRZ646196032194571222

Through our partners, Conduent delivers mission-critical services and solutions to Fortune 100 companies and more than 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. You have the opportunity to thrive personally, make a difference, and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** * Performs business support or technical work, using data organizing and coordination skills. * Performs tasks based on established procedures. * In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** * Expands skills within an analytical or operational process. * Maintains appropriate licenses, training, and certifications. * Applies experience and skills to complete assigned work. * Works within established procedures and practices. * Establishes the appropriate approach for new assignments. * Works with a limited degree of supervision. **Functional Knowledge** * Has developed skillset in a range of processes, procedures, and systems. **Business Expertise** * Supports to achieve company goals by helping teams to integrate and work together. **Impact** * Impacts a team through quality of the services provided and information shared. * Uses discretion to modify work practices and processes to achieve results or improve efficiency. **Leadership** * May give informal guidance to junior team members. **Problem Solving** * Ability to problem solve, self-guided. * Evaluates issues and solutions to provide the best outcome for the client and end-users. **Interpersonal Skills** * Exchanges information and ideas effectively. **Responsibility Statements** * Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. * Identifies customer needs by referring to case notes and examining each as a specific case. * Performs routine call center activities concerning business products and services. * Uses standard scripts and established guidelines while under supervision, to meet SLAs. * Provides customers with information that is specialized. * Communicates in a warm and empathetic manner. * Gathers all necessary information to update the database. * Escalates issues to senior levels, based on complaints or concerns. * Explains company policies to customers. * Responsible for the end-to-end resolution of customer issues. * Performs other duties as assigned. * Complies with all policies and standards. Conduent is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, genetic information, or any other protected group under the law. For U.S. applicants: Individuals with disabilities who need a reasonable accommodation to apply for or compete for employment at Conduent may request such accommodation by clicking the following link, completing the accommodation request form, and submitting the request using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

Blvd. Teófilo Borunda 6735, Ramón Rivera Lara, 32605 Juárez, Chih., Mexico

Application Specialist645267653555221223

Application Specialist

WE ARE LOOKING FOR YOUR TALENT! QUALIFICATIONS: PREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT. CUSTOMER SERVICE ORIENTED WITH DEMONSTRATED ABILITY TO SHOW EMPATHY. EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS. MUST BE PATIENT AND INCLINED TO HELP OTHERS. MUST BE DETAIL ORIENTED. ABILITY TO ACHIEVE HIGH PRODUCTIVITY AND QUALITY STANDARDS. PROFICIENT WORKING KNOWLEDGE OF WINDOWS OS, INTERNET, AND ASSOCIATED SOFTWARE. BILINGUAL - ENGLISH/SPANISH A PLUS. RESPONSIBILITIES: COMPLETES THE ONLINE APPLICATION FOR THE CLAIMANT. ASKS A SERIES OF PERSONAL MEDICAL QUESTIONS. USES SEVERAL SYSTEMS TO COMPLETE THE PROCESS. WEBSITE, INTERNAL, AND ORDER MANAGEMENT SYSTEMS. DEMONSTRATE EMPATHY, COMPASSION, AND PATIENCE. MAINTAIN CONFIDENTIALITY OF SENSITIVE INFORMATION. MEET PRODUCTIVITY AND QUALITY GOALS. USE OF CALL MANAGEMENT SOFTWARE TO ANSWER CALLS, ADHERE TO SPECIFIED SCHEDULE, AND BREAKS. SHIFT: MONDAY TO FRIDAY 10:00 AM - 7:00 PM (NINE-HOUR SHIFT, 8:00 A.M. - 5:00 P.M., 9:00 A.M. - 6:00 P.M., 10:00 A.M. - 7:00 P.M.) SALARY AND BENEFITS: $17,500 BASE GROSS MONTHLY SALARY: $14,954.34 APPROX. BASE NET MONTHLY SALARY FOOD STAMPS $1,500 PESOS - SAVINGS FUNDS 4% - CHRISTMAS BONUS 15 DAYS (INCREASES WITH TENURE) - ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE MONTHLY GROSS PERFORMANCE BONUS UP TO $5,100 METRICS BASED ON APPLICATIONS AND PERFECT ATTENDANCE TO BE ELIGIBLE. BONUS WILL BE PAID ONCE A MONTH. Tipo de puesto: Tiempo completo Sueldo: A partir de $20,500.00 al mes Lugar de trabajo: Empleo presencial

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

$MXN 20,500/year

Biz Dev Lead - Datacenter Staffing645257998860811224

Biz Dev Lead - Datacenter Staffing

A strategic growth role focused on expanding business within the data center and industrial staffing sectors — blending business development, market intelligence, and partnership\-building. **Location:**Latin America \- Fully Remote **Your Mission: Day to Day Responsibilities** * Generate and qualify B2B leads within construction, engineering, and technical staffing sectors. * Build and maintain a high\-quality sales pipeline targeting industrial and data center clients. * Engage decision\-makers via LinkedIn, email, and calls to develop long\-term client relationships. * Conduct market research to identify new niches, validate go\-to\-market strategies, and support expansion projects. * Collaborate cross\-functionally to align client demand with recruiting capabilities and delivery capacity. * Report insights and trends to inform strategy, pricing, and positioning decisions. **Your Toolbox: Skills to be Successful** * Proven experience in business development within technical, industrial, or construction\-related sectors. * Knowledge of staffing and recruiting operations, especially for skilled trades or engineering roles. * Strong research and analytical mindset — able to identify emerging opportunities and test new approaches. * Excellent communication and relationship\-building skills across multiple channels. * Entrepreneurial, self\-driven, and adaptable to a fast\-evolving environment. * Comfortable working part\-time with autonomy and ownership. **Your Perks: What's in it for you** * Flexible, full\-time role ideal for entrepreneurial professionals. * Direct impact on shaping market expansion strategies in a high\-growth sector. * Collaborative environment focused on experimentation, learning, and results. * Opportunity to grow into a larger strategic or leadership position as traction builds. * Applicants with experience or interest in data center, infrastructure, or industrial staffing markets are a plus — but not a must. **Why Adaptive Teams?** At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be. **What to Expect from Our Application Process?** Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to **check your inbox** (and **your spam folder**, just in case) for further instructions. We understand **your time is valuable**, so we strive to keep the assessment process **under 45 minutes** whenever possible, though some roles may require a slightly longer time investment. Once selected, you’ll have the chance to **schedule your first interview** with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Operations Manager643346087185951225

Operations Manager

*This job posting comes from the Talenteca.com job board* ### **Job opening for Work & Management in Miguel Hidalgo, Mexico City** A global leader company providing support to governments and diplomatic missions by managing administrative tasks related to visas, passports, and consular services is seeking your talent as: Senior Operations Manager for Mexico and Latin America, responsible for managing all visa application centers in the country, ensuring strict compliance with operational procedures, while optimizing revenue streams, improving profitability, and maintaining high customer satisfaction standards. Additionally, this role involves managing diplomatic interactions and cultivating relationships with respective missions/embassies. **REQUIREMENTS:** * Bachelor's or Master's degree * Minimum of 8 to 10 years of experience in roles within: CALL CENTER / HOTEL INDUSTRY / GOVERNMENT / AIRPORTS and TOURISM (TRAVEL AGENCIES) * Advanced Business English at 100% proficiency (B2, C1, C2) * Advanced Office skills * Availability to travel **RESPONSIBILITIES:** * Proven experience in coordinating different departments. * Supervise the business unit and its processes within the country. * Develop and maintain Standard Operating Procedures, policies, and manuals to uphold process standards. * Control and manage country expense budgets and allocated resources. * Conduct periodic cost and productivity analyses to monitor and optimize financial performance. * Lead process improvement initiatives to increase productivity at all levels. * Manage profitability and achieve EBIT targets. * Explore new business opportunities and acquire new clients, including potential international markets. * Retain existing clients by managing relationships and ensuring contract renewals. * Explore and develop revenue channels through government agencies and ministries. **WE OFFER:** Monthly salary ranging from $70,000 to $80,000 before taxes depending on experience. Statutory benefits PLUS (Major medical expenses) Technology bonus of $1,000 pesos monthly Professional development opportunities Excellent work environment and job stability. Direct employment contract with the company. Working hours: Monday to Friday, 8:00 am to 5:00 pm. JOIN OUR GREAT TEAM! **Interested candidates should apply through this platform.** **Desired education level:** Bachelor's degree - graduated **Desired experience level:** Managerial level **Departmental function:** Commercial / Sales **Industry:** Information Services **Skills:** * FLUENT BUSINESS ENGLISH *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=690a10af5b00004e008c29a0&source=indeed*

Monte Casino 100, Molino del Rey, Miguel Hidalgo, 11100 Ciudad de México, CDMX, Mexico

$MXN 70,000-80,000/year

Product Support Specialist I643174855744031226

Product Support Specialist I

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! We are currently seeing self\-motivated, action\-oriented individuals to join our Product Support team working with customers in the US \& Canada supporting technical and functional inquires related to the OmniPod System. The Product Support Specialist 1 role is responsible for providing product support for Insulet’ OmniPod System (for insulin and injectable drugs). The primary responsibility of the Product Support Specialist 1 is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset. **Responsibilities:** * Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems. * Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand\-held controller and continuous glucose monitoring systems (CGMs). * Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. The candidate must possess the ability to defuse situations. * Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations. * Acts as a customer advocate to represent the customer’s needs internally. * Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations, . * Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer. * Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90% * Achieving defined Service Level Agreements and Key Performance Indicator goals, which include, without limitation: + - 90% scheduled adherence + - 2\.5% Call Abandonment Rate Average After Call Work (ACW)+ 145 seconds + KPIs are subject to change as dictated by business needs, process changes and as system efficiencies are introduced. * Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training. **Required Qualifications** * Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification * Between 1 \- 2 years in call center experience or medical support experience * Experience with use of electronic documentation systems * Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors * Ability to type 45\+ WPM with a high rate of accuracy. * Proven ability to learn, retain and apply material taught in either a virtual or in person environment. **Preferred Qualifications** * 0\-2 years in technical or clinical/medical based support role, or 1 year of technical, clinical/medical plus 1 year of customer care. * Medical call center experience or experience in medical support role * Working knowledge of Microsoft Office applications including Outlook, Word \& Excel preferred **Location:** * Onsite * Hybrid eligibility contingent on individual performance.

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

Product Support Specialist II643174855910421227

Product Support Specialist II

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! We are currently seeing self\-motivated, action\-oriented individuals to join our Product Support team working with customers in the US \& Canada supporting technical and functional inquires related to the OmniPod System The Product Support Specialist 2 role is responsible for providing product support for Insulet’ OmniPod System (for insulin and injectable drugs). The primary responsibility of the Product Support Specialist 2 is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset. **Responsibilities:** * Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems. * Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand\-held controller and continuous glucose monitoring systems (CGMs). * Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. The candidate must possess the ability to defuse situations. * Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations. * Accurately and timely Answers inquires and troubleshoots issues related to the use of Insulet’s PoddCentral web\-based application, and any other future software or communication applications. * Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. Candidate must possess the ability to defuse situations. * Acts as a customer advocate to represent the customer’s needs internally. * Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations, . * Exceptional call handling soft skills; must possess the ability to conduct active listening while being empathetic and reassuring the customer. * Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90% * Achieving defined Service Level Agreements and Key Performance Indicator goals, which include without limitation * + 90% schedule adherence * + 2\.5% Call Abandonment Rate Average After Call Work (ACW)* 145 seconds * KPIs are subject to change as dictated by business needs, process changes and as system efficiencies are introduced. * Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training. **Required Qualifications** * Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification * At least 3 years in call center experience or medical support experience * Experience with use of electronic documentation systems required. * Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors required * Proven ability to learn, retain and apply material taught in either a virtual or in person environment. * Ability to type 45\+ WPM with a high rate of accuracy. **Preferred Qualifications** * Technical school, or Bachelor’s degree * C1/C2 English Level * Experience working in a HIPAA environment highly preferred. * Working knowledge of Microsoft Office applications including Outlook, Word \& Excel preferred. **Location:** * Onsite * Hybrid eligibility contingent on individual performance.

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

Operations Manager – Early Out Services643174856238101228

Operations Manager – Early Out Services

We’re looking for an experienced **Operations Manager** to lead the **Early Out Services** team within a healthcare revenue cycle organization. You’ll oversee end\-to\-end operations for self\-pay and early\-stage collections, driving performance, compliance, and patient satisfaction. **What You’ll Do** * Oversee daily operations ensuring KPIs and SLAs are consistently met. * Develop strategies to improve account resolution and reduce A/R days. * Manage and mentor supervisors, team leads, and agents. * Collaborate with clients and internal teams to align on service goals. * Ensure compliance with HIPAA, FDCPA, and healthcare regulations. * Lead performance reviews, process improvements, and quality initiatives. **What We’re Looking For** * Bachelor’s degree in Business or Healthcare Administration (Master’s preferred). * 3–5 years of RCM experience, including 2\+ years in a leadership role. * Experience in early\-out/self\-pay collections and call center operations. * Familiarity with RCM platforms (Artiva, Epic, Cerner, Meditech, etc.). * Strong communication, analytical, and leadership skills. Job Type: Full\-time Pay: From $50,000\.00 per month Work Location: Hybrid remote in 44150, Barrera, Jal.

Av. Chapultepec Sur 284, Col Americana, Lafayette, 44150 Guadalajara, Jal., Mexico

$MXN 50,000/year

Customer Service Representative643174855568651229

Customer Service Representative

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! **Position Overview:** We are currently seeing self\-motivated, action\-oriented individuals to join our Product Support team working with customers in the US \& Canada supporting technical and functional inquires related to the OmniPod System. The Product Support Specialist 1 role is responsible for providing product support for Insulet’ OmniPod System (for insulin and injectable drugs). The primary responsibility of the Product Support Specialist 1 is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset. **Responsibilities:** * Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems. * Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand\-held controller and continuous glucose monitoring systems (CGMs). * Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. The candidate must possess the ability to defuse situations. * Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations. * Acts as a customer advocate to represent the customer’s needs internally. * Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations, . * Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer. * Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90% * Achieving defined Service Level Agreements and Key Performance Indicator goals, which include, without limitation: + - 90% scheduled adherence + - 2\.5% Call Abandonment Rate Average After Call Work (ACW)+ 145 seconds + KPIs are subject to change as dictated by business needs, process changes and as system efficiencies are introduced. * Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training. **Required Qualifications** * Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification * Between 1 \- 2 years in call center experience or medical support experience * Experience with use of electronic documentation systems * Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors * Ability to type 45\+ WPM with a high rate of accuracy. * Proven ability to learn, retain and apply material taught in either a virtual or in person environment. **Preferred Qualifications** * 0\-2 years in technical or clinical/medical based support role, or 1 year of technical, clinical/medical plus 1 year of customer care. * Medical call center experience or experience in medical support role * Working knowledge of Microsoft Office applications including Outlook, Word \& Excel preferred **Location:** * Onsite * Hybrid eligibility contingent on individual performance.

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

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