Technical Support Executive

Description

Job Summary: We are seeking a Technical Support Executive to maintain the technological platform, handle incidents, perform maintenance, and supervise equipment to ensure service continuity and optimal operation. Key Highlights: 1. It is part of Mexico's largest Savings and Loan Cooperative. 2. Hardware and software installation and configuration. 3. Preventive and corrective maintenance of equipment and systems. Our talent recognizes us as a **SUPER COMPANY!** on **Top Companies**, and you will join over 6,000 collaborators at our **Mexico's largest Savings and Loan Cooperative**. We are looking for your talent as a **TECHNICAL SUPPORT EXECUTIVE** **What will you do?** * Install and configure previously authorized hardware and software at branches, while maintaining the proper functioning of the technological platform to ensure uninterrupted service to members. * Handle incidents and provide guidance to users of information technologies, ensuring appropriate support is delivered to guarantee optimal operation of institutional equipment and applications. * Perform preventive and corrective maintenance on equipment and/or systems (computers, servers, peripherals, printers, systems, applications, etc.) located at branches, regional offices, and headquarters to ensure proper functionality. * Monitor the status of computing equipment and installed applications, ensuring compliance with internal regulations to maintain correct equipment functionality and prevent risks of damage or data loss. * Evaluate and prepare reports on the status of institutional equipment and systems, as well as follow up on warranty requests for equipment, printers, and servers with suppliers. * Implement and configure institutional-defined applications at branches and administrative offices to maintain the most up-to-date versions and adequate control. * Guide and assist users in backing up and recovering information stored on institutional equipment and systems. * Perform preventive, corrective, or replacement maintenance on all Telecommunications and Juniper equipment to ensure proper operation. * Replace and reinstall damaged equipment and/or components when necessary to keep the technological platform updated and ensure optimal performance. * Provide required technical support for special events and logistical coordination of leadership meetings across various levels at administrative offices and branches to ensure their successful execution. **What do you need to apply?** * Completed Bachelor’s degree in Computer Science or Systems Engineering **DESIRED EXPERIENCE** 2–3 years of experience with Windows versions, hardware maintenance, software, and telecommunications. **Our institution offers you:** * IMSS (100% contribution), major medical expense insurance, and life insurance * Savings fund, food vouchers, attendance bonus, punctuality bonus, paid leave (birthday, marriage, etc.) * Training and tools to support your professional development. * Direct employment with Caja Popular Mexicana * Additionally, year-end bonus, vacation days, and vacation premium are **above statutory requirements**! **Work location**: **Irapuato, Gto** **Will you join our challenge?** Apply now—your talent interests us. Submit your application; a Human Resources Executive will review your information and contact you