Technical Support Analyst

Description

Job Summary: Provide timely and efficient technical support to internal users, ensuring the proper functioning of equipment, systems, and networks to maintain hospital operational continuity. Key Highlights: 1. Comprehensive technical support in a dynamic hospital environment. 2. Opportunity for professional development and continuous training. 3. A key role in ensuring operational continuity and high-quality patient care. **Technical Support Analyst \- Star Médica** **Job Objective** Provide timely and efficient technical support to internal hospital users, ensuring the proper functioning of computer equipment, systems, networks, and technological tools, thereby contributing to operational continuity and high-quality care within the institution. **Education** * Bachelor’s degree or Engineering in Computer Systems, Informatics, Information Technologies, or related field. * Technical certifications (Microsoft, ITIL, Cisco, or similar) are desirable. Experience * Minimum 1–2 years in technical support, help desk, or IT infrastructure. * Experience in the hospital, clinical, or corporate sector is desirable. * Experience in user support and incident resolution. Technical Knowledge * Support for computer equipment, printers, and peripheral devices. * Installation and configuration of hardware and software. * Windows operating systems and Office 365 suite. * Basic networking, structured cabling, and connectivity. * Active Directory and user administration. * Preventive and corrective maintenance. * Data backup and information security. * Ticket and incident management. * Familiarity with hospital information systems (HIS/ERP) is desirable. Main Responsibilities * Respond to and track user reports and incidents. * Install, configure, and update institutional computer equipment and software. * Perform preventive and corrective maintenance on technological equipment. * Provide remote and on-site technical support to various hospital departments. * Ensure availability and proper functioning of the technological infrastructure. * Escalate critical incidents to the appropriate department. * Manage and safeguard the technological inventory. * Document solutions and ticket follow-up. * Support technology projects and implementation of new systems. Competencies * Service orientation. * Ability to work under pressure. * Effective communication. * Problem-solving skills. * Organization and follow-up. * Sense of urgency. * Teamwork. * Adaptability. Schedule * Monday to Friday, 2:00 PM to 9:30 PM. * Sunday, 8:30 AM \- 4:00 PM. * Saturday: Day off. We Offer * Statutory and above-statutory benefits. * Major medical expense insurance. * Continuous training. * Professional development. * Job stability. Salary: $10,000\.00 \- $12,000\.00 per month. Benefits: * Discounted cafeteria service. * Grocery vouchers. Application Question(s): * Do you have any objection to the work location? * Do you have any objection to working the evening shift? Workplace: On-site employment