Technical Support

Description

**Job Opening: Technical Support – MacStore Santa Catarina!!** **At MacStore, we want you to join this great team and launch your professional career!** **Interviews are about to begin.** **That day could be the start of your professional journey with us. Join our Sales Force at MacStore branches!!** * **MacStore Santa Catarina** **MacStore, Latin America’s leader in Apple product and service distribution (APR Apple Premium Reseller). At MacStore, you’ll receive the technical training required for your role and gain lifelong experience.** The position is Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed services. * Recommending additional services and promotions. * Meeting performance metrics and KPIs. **We Offer:** * **Gross monthly salary: $11,000\.00 (salary growth and service commissions).** * **Monthly food vouchers: $350\.00** * **Punctuality bonus: $900\.00 (paid to base salary)** * **"Cost of Living" bonus: $2,500\.00** Statutory and Enhanced Benefits: * 100% IMSS contribution. * **Apple Certified Macintosh Technician certification** * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months’ salary. * Life insurance and funeral expense assistance. * Uniforms. * Career advancement opportunities. * Ongoing training. **Additional Benefits After 3 Months (Permanent Position)** * **Savings fund.** * **Discounts from prestigious brands.** * **Christmas bonus.** Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Flexible availability. * Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off). * **Willingness to undergo training at "MacStore Galerías Monterrey"**