Logistics and Operations City: SAN LUIS POTOSI Publication Date: Dec 23, 2025 Schedule: MON-FRI 9:00 AM to 6:00 PM; SAT 9:00 AM to 2:00 PM Description: General Purpose: Ensure that shipment coordination and tracking order processes are carried out in accordance with Operational Cycles to meet established performance indicators and satisfy customer needs. Key Results Main Responsibilities: 1. Execute processes defined in the Operational Cycles Manual, ensuring accurate scanning of incoming and outgoing shipments entering the area, and timely handling of tracking orders to provide prompt customer service. 2. Contact customers whose shipments lack required delivery information, in order to obtain correct data and ensure proper delivery according to the contracted service guarantee. 3. Update and submit daily reports on processed shipments at the banking operations level, to maintain control over all incidents. 4. Provide support and assistance to external and internal customers. 5. Enter call and coordination records into the Shipment Control Agenda system. Decision-Making Internal Relationships: 1. Custody and Location Supervisor to execute actions implemented for achieving departmental objectives. 2. Shipment Control Assistants to provide mutual support in coordinating service deliveries. 3. Location Assistants to coordinate services located at the CE, CNA, and Custody areas, thereby ensuring customer satisfaction. External Relationships: 1. Customers to coordinate delivery of shipments encountering delivery issues and to provide updates on customer requests. Work Tools: PC, MOBILE PHONE Education: Minimum Education: Completed High School Ideal Education: Completed High School Field of Specialization: Customer Service, Data Entry, and Administration Work Experience: 6 months as a document processor or administrative assistant Travel Required: No Additional Language: Not required Required Language: Not required Language Proficiency Level: Not required Knowledge Profile GENERAL: Data entry and administration Direct and telephone-based customer service Problem solving Information analysis PC proficiency SPECIFIC: Products and services Courier and parcel services Experience Profile GENERAL: 6 months of experience in customer service, data entry, and information administration Competencies Click Enter to display the description of Safety and Well-being Safety and Well-being Click Enter to display the description of Results Orientation Results Orientation Click Enter to display the description of Teamwork Teamwork Click Enter to display the description of Creativity and Openness to Change Creativity and Openness to Change Click Enter to display the description of Customer Service Customer Service Click Enter to display the description of Business Vision Business Vision Click Enter to display the description of Leadership of Work Teams Leadership of Work Teams