General Purpose Supervise and control operational processes and cycles by managing human, material, and technical resources in accordance with the company’s standards and policies, ensuring that all domestic and international shipments are routed, sorted, dispatched, and delivered to their destinations to meet the service guarantees established with customers. Results **Variables** **Metric** **Responsibility** **(Amount in $)** Manual Entry Average number of items 0% of Items Service Guarantee Compliance % Compliance 95% Compliance Accidents in Units % of accidents 0% Lost/Pending ITEMS % of ITEMS 0% Cost per Shipment % Compliance $13.42 Key Functions 1. Supervise personnel in weighing, sorting, routing, and affixing routing labels to each shipment. 2. Supervise the availability of necessary equipment and tools for daily operations. 3. Supervise, control, and direct operational personnel under supervision. 4. Conduct training and development for personnel under supervision. 5. Determine pre-alerts issued to branches, indicating the volume of cargo arriving at each location. 6. Prepare and submit return indicators to the Shipment Control department. 7. Implement contingency plans