Operations Coordinator (Temporary)

Description

Job Summary: This position seeks an Operations Coordinator to supervise and ensure the proper execution of services in mission-critical environments, guaranteeing operational continuity, quality, and customer satisfaction. Key Highlights: 1. Coordination and supervision of daily operations in critical services. 2. Incident, emergency, and critical event escalation management. 3. Focus on safety, quality, and continuous improvement with operational leadership. **Operations Coordinator (Temporary, 4 months).** Salary: Competitive. Location: SPARTEK Industrial Park, Palo Alto (CP 76709\), Querétaro, Mexico \| Work Mode: 100% On-site. Schedule: Monday to Friday, 07:00 to 17:00\. **Job Objective:** To coordinate, supervise, and ensure the proper execution of daily service operations, guaranteeing operational continuity, compliance with service level agreements (SLAs), safety, technical quality, and customer satisfaction in mission-critical environments. **Key Responsibilities:** * Coordinate daily service operations (maintenance, operations, technical support, facilities, etc.). * Supervise operational and technical staff (shifts, roles, attendance, performance). * Ensure compliance with SLAs, KPIs, and established operational procedures. * Coordinate preventive and corrective maintenance activities for critical infrastructure. * Manage incidents, emergencies, and escalation of critical events. * Serve as the point of contact among customers, vendors, and internal teams. * Verify compliance with safety, occupational health, and access control regulations. * Prepare operational reports, logs, failure analyses, and continuous improvement plans. * Support internal, external, and certification audits (e.g., ISO). * Manage operational resources, tools, and materials assigned to operations. * Use personal protective equipment (PPE) specified by Occupational Safety, in accordance with Occupational Safety standards; * Safeguard company assets; * Maintain a clean and organized workplace; * Ensure confidentiality and protection of corporate information; * Strictly comply with the company’s Internal Regulations and Code of Ethics and Conduct. **Requirements:** * Strong orientation toward operational continuity and attention to detail. * Ability to make decisions under pressure. * Organizational and planning skills. * Effective communication with technical teams and customers. * Operational leadership and teamwork capabilities. * Focus on safety, quality, and continuous improvement. * 3 years of experience in similar positions **Qualifications:** * Education: Degree in Telecommunications Engineering, Computer Systems, Electronics, Networking, or related field. * Minimum 3 years of experience. **We Offer:** * Statutory benefits. * Birthday day off. * Innovative, collaborative, and technically advanced work environment. Note: Company-provided transportation is not available; please consider your ability to commute to the workplace independently. Employment Type: Full-time Benefits: * Study support * Major medical expense insurance * Life insurance Application Question(s): * What is your English proficiency level? Answering this question is mandatory. * What is your current residential address? Answering this question is mandatory. * What is your salary expectation? Answering this question is mandatory. * Can you commute to the company without complications? (Address: Carretera a Palo Alto, El Marques, Querétaro). Answering this question is mandatory. * Do you have direct experience as an Operations Coordinator? How many years? Answering this question is mandatory. * Do you have Data Center experience? For how long? Where? Work Location: On-site employment