IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field

Description

Job Summary: Amazon is seeking a motivated IT Support Associate II to resolve technical issues and improve operations, collaborating on training and continuous learning of new technologies. Key Highlights: 1. Support for IT infrastructure and development of internal new technologies. 2. Professional development opportunities to advance your career. 3. Handling support requests and continuous learning of new technologies. **DESCRIPTION** --------------- Location: Prologis Park Toluca III, Carretera Amomolulco, Lerma de Villada, Mexico, 52005, MX Schedule: Availability to rotate day, night, and weekend shifts Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Ops Tech IT team is a key part of achieving that goal. Amazon is one of the world’s most recognized brands because we deliver millions of products to our customers. Giving our best effort for our customers is where we draw our energy—and that’s why you’ll find we approach things differently here. Operations are at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds of countries worldwide every day. OpsTech IT provides continuous global IT support to Amazon Operations as a vital piece of the puzzle. We’re looking for motivated individuals ready to take on new challenges and inspire teams to develop solutions to the obstacles we face. Together, we take ownership of what we do—whether it’s supporting IT infrastructure, developing new technologies internally, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About the Role As an IT Support Associate II, you will use your skills to help the operations team resolve technical issues within an Amazon Operations facility across a wide range of technical disciplines. We are committed to improvement; you will be encouraged to participate in professional development opportunities to advance your career at Amazon. What We Offer? Amazon offers competitive compensation packages. But wait—there’s more: we don’t wear suits and ties! Come as you are, because jeans, t-shirts, sneakers, and occasionally a neon safety vest will be your daily attire. Key job responsibilities Responsibilities include, but are not limited to: * Assignment, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities. * Handle support requests and procedures via the network. * Collaborate on onboarding and training of new employees. * Continuous learning of new technologies. * Ability to support customers from multiple buildings in the area, as well as remote customers. \#AmazonMexico**BASIC QUALIFICATIONS** ------------------------ * 1\+ years of corporate setting Windows, Mac or Linux Operating systems support experience * Experience troubleshooting integrated and interdependent computer systems * Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals **PREFERRED QUALIFICATIONS** ---------------------------- * CompTIA A\+, CompTIA Network\+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications * Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.