IT Support and Infrastructure Analyst

Description

**Description:** ---------------- **We are seeking a candidate focused on technical support and operational administration of IT infrastructure, responsible for ensuring continuity of internal technology services, user support, and management of IT assets.** The position actively participates in first-line support, equipment administration, supplier follow-up, and basic management of technology purchases. Your role will be to support operational continuity of systems, document processes, and provide user support in Windows, Office, and Google Workspace environments. **Technical Support and IT Operations** * Provide on-site technical support to internal users on Windows 10 and 11\. * Diagnose and resolve hardware, software, connectivity, printer, and peripheral incidents. * Install, configure, and update computing equipment and technological devices. * Track tickets, incidents, and internal requests. **Infrastructure and Technology Administration** * Manage IT assets: equipment, licenses, printers, accessories, and safeguards. * Manage and perform basic follow-up on biometric systems, access points, and network devices. * Maintain orderly documentation and technological inventory control. * Administer Google Workspace and basic user configurations. **IT Procurement and Suppliers** * Assist with quotations, purchasing, and allocation of technological equipment. * Follow up with IT suppliers and specialized service providers. * Validate deliveries, documentation, and administrative control related to technology purchases. **Requirements:** --------------- **Essential Requirements** * Degree in Systems Engineering or related field. * 1–3 years of experience in on-site technical support. * Experience with Windows 10 and 11\. * Proficiency with printers, peripherals, and user support. * Experience in inventory control and documentation of IT assets. * Basic knowledge of technological infrastructure and networks. * Experience in supplier follow-up and IT procurement. **Desirable Knowledge** * Google Workspace. * Remote support tools. * Basic administration of access points and biometric systems. * Preventive and corrective maintenance of equipment.