GEPP Roadside Support Analyst

Description

Job Summary: Provides service and support to internal customers, following established processes to track and resolve reports related to vehicle thefts, accidents, traffic violations, and mechanical failures across the company's vehicle fleet. Key Highlights: 1. Growth opportunity 2. Vehicle fleet management and incident handling 3. Roadside support for tracking reports and incidents GEPP, a portfolio development company of leading brands with nationwide presence and over 40,000 employees, invites you to join its great family. ***Roadside Support Analyst*** Work Location: Tlalnepantla Distribution Center (CEDIS) **Objective**: Provide service and support to internal customers by following established processes to track and resolve reports related to thefts, accidents, traffic violations, mechanical failures, and loss of documentation across the company's entire vehicle fleet. **Education:** * Bachelor’s degree in Administration, Communications, Criminalistics, or related field (completed, internship, or incomplete). **Experience:** * Minimum 1–2 years working at insurance companies providing customer service (accident claims). * Minimum 1 year tracking reports and incidents with insurance companies. **Schedule:** * 6 working days per week, 1 day off (in-person modality). * Rotating shift every 2 months (morning, afternoon, and night shifts). **Knowledge or Specialization in:** * Familiarity with current traffic regulations. * Vehicle fleet management (documentary and preventive). * Incident handling (thefts, accidents, traffic violations, corrective and preventive maintenance). * Knowledge of ERP systems for logistics shipments. * Geolocation ERP (GPS). **Main Responsibilities:** 1\. Answer all incoming calls with various requests and requirements from customers. 2\. Make outbound calls and follow up on different service requests and requirements from customers and insurance providers. 3\. Properly generate reports (reference numbers) arising from customer requests, requirements, or incidents via official institutional channels. 4\. Support various departments within the company by providing real-time information and feedback on reports. 5\. Maintain monthly campaign performance indicators. 6\. Close reports according to internal or external follow-up procedures warranted by received reports regarding thefts, accidents, traffic violations, etc. 7\. Provide key information to generate necessary controls and processes supporting the closure of weekly, biweekly, and monthly KPI indicators. Benefits: 40% vacation bonus. Life insurance. Savings fund. Growth opportunity. "SUCCESS STORIES BEGIN HERE!" Share your CV at 55\*\*74\*\*74\*\*24\*\*68\*\* Lic. Omar Morales or email Omar.Morales@gepp.com "Participation in GEPP’s and/or its subsidiary companies’ recruitment, evaluation, selection, and hiring processes is completely free of charge. If anyone requests monetary deposits or other compensation to participate in such processes, please ignore and report it immediately. GEPP assumes no responsibility in such cases."