Job Summary: We are seeking a proactive and dynamic professional for customer service, responsible for initial communication, quotations, order management, and delivery follow-up. Key Highlights: 1. Key role in customer relationship management and sales. 2. Opportunity to develop negotiation and communication skills. 3. Training in Marketing, Administration, or Engineering. Description and details of responsibilities **1\.** Responsible for making the first contact with the customer. **2\.** Provides committed delivery dates for the requested product. **3\.** Provides quotations and official pricing to customers according to contracts and/or negotiated prices. **4\.** Receives orders from customers. **5\.** Provides updates and reschedules delivery dates. **6\.** Collects customer satisfaction information; conducts service surveys. **7\.** Provides and executes committed delivery dates. **8\.** Performs forecast analysis for account managers. **9\.** Manages internal company processes related to shipping. **10\.** Maintains and builds strong relationships with both internal and external customers. Experience and Requirements **1\.** Bachelor's degree in Marketing, Administration, or Engineering **2\.** Minimum 2 years of experience in a similar position **3\.** Proactive, dynamic **4\.** Advanced proficiency in Microsoft Office suite **5\.** Flexible availability for working hours **6\.** Knowledge of MRP/Oracle systems **7\.** Excellent negotiator. **8\.** Willingness to travel **9\.** Strong communication skills. **10\.** English proficiency: 90% Benefits * Savings fund * Medical expense insurance * Transportation * Savings box * Product discounts * On-site medical services * Cafeteria * Transportation bonus * Life insurance * Savings box * Savings fund **Number of vacancies** 1 **Department** Customer Service/Call Center/Telemarketing **Contract type** Permanent **Work modality** In-person **Shift** Day shift **Working hours** Full-time **Education** Professional bachelor's degree **English** Speaking: Advanced, Writing: Advanced **Willingness to travel** No
Juan García
Indeed · HR
Juan García
Indeed · HR
