Cust Exp Professional

Description

As a **Customer Experience Professional** here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction. You will report directly to our **Director Customer Experience** and you’ll work out of our **San Luis Potosi** location on a H **ybrid** work schedule. In this role, you will impact the overall customer journey by collaborating with cross\-functional teams to develop and implement customer\-centric strategies, optimize processes, and enhance the customer experience, contributing to Honeywell's reputation as a customer\-centric organization and driving business growth. **YOU MUST HAVE** * 3\+ years’ experience in a Customer Services or related field * Proficient in both English and French * Strong organization skills * Experience working in a customer\-facing role * Knowledge of Siebel/Salesforce applications * Good knowledge of SAP ERP application **WE VALUE** * Bachelor’s Degree * Understanding of how different functions in the organization interact * Knowledge of Honeywell’s values and commercial activity objectives * Understanding the importance of health and safety at work \#LI\-Hybrid * Provide support to the teams in the Back Office administrative office and represent the additional interface with internal clients and external ones when necessary * Take professional initiative on administrative tasks and coordinate with local offices for tasks that cannot be done remotely * Work as part of the team, involved in processes from end to end, and contribute to the team's results * Contribute to the successful integration of each new employee/member of the region through specific training and assistance * Account successfully, in a timely manner, and ensure the maintenance during the life cycle of all orders, contracts, and projects in systems * Work closely with all relevant departments, including sales, procurement, supply, and operations departments, to ensure process standardization, efficiency, and effectiveness * Assume an active role in implementing and maintaining Honeywell Operating System (HOS) * Work in line with policy guidelines and global processes * Meet the objectives of the department/team and the behavioral objectives of Honeywell Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.