Claims Analyst

Description

Job Summary: Responsible for tracking and fulfilling commitments related to the repair and delivery of vehicles, managing claims to ensure prompt, fair, and cost-effective service. Key Highlights: 1. End-to-end management of vehicle claims, from intake to follow-up. 2. Ensures prompt and fair service while minimizing operational risks. 3. Collaborates with policyholders and providers for efficient resolution. **At Ayvens, progress starts with you.** Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. **Ayvens México is seeking a Claims Analyst responsible for daily monitoring of partial damage, glass, and/or other claims to keep drivers updated.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Job Summary** **Responsible for tracking and fulfilling commitments related to the repair and delivery of vehicles undergoing repair.** ---------------------------------------------------------------------------------------------------------------------------------------------------------------- ### **Manage and monitor vehicle claims, analyzing coverage, confirming damages, and coordinating workshop intake to ensure prompt, fair, and cost-effective service for both the company and the policyholder, minimizing exposure to legal and operational risks.** **Main Responsibilities** ------------------------- ### **1\. Claim Intake and Registration** * **Receive and validate accident reports (via phone, web, and app).** * **Register claim number and required documentation in platform/system.** * **Verify policy validity, contracted coverages, deductibles, and limits.** ### **2\. Claim Adjustment** * **Request statements and parts from involved parties via the insurer.** * **Inform fleet administrator of responsibilities.** * **Confirm issuance of ODA (Accident Damage Assessment) or non-applicability.** ### **3\. Document and Legal Management** * **Request documents: invoices, quotations, expert appraisal reports, theft certificates, etc.** * **Forward files to the claims validation or total loss department as applicable.** ### **4\. Customer and Provider Service** * **Maintain clear communication with the policyholder and insurer.** * **Resolve questions regarding timelines, procedures, and payment amounts.** * **Manage post-claim follow-up (repair confirmation, payments, etc).** ### **6\. Indicator (KPI) Monitoring** * **Ensure adherence to response time targets (first contact, closure, etc.).** * **Identify patterns, poor practices, and suggest improvements.** **Knowledge Required** ---------------------- * ### **Education: Technical or incomplete university degree; Automotive Engineering, Law, Risk Management, or related field.** * ### **Experience: Minimum 1\-2 years in claims adjustment, customer service, or auto/motorcycle claims analysis.** * ### **Key Knowledge:** * + **General terms of auto insurance policies (coverages, exclusions, deductibles).** * + **Traffic regulations (preferred)** **Key Competences** ------------------- * ### **Integrity and confidentiality.** * ### **Problem-solving under pressure.** * ### **Assertive communication (oral and written).** * ### **Teamwork** * ### **Customer service orientation.** * ### **Negotiation skills, attention to detail, and stress management.** **Why Ayvens?** With over 3\.4 million vehicles managed across more than 42 countries, we provide full\-service leasing, flexible subscription services, fleet management services and multi\-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well\-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology\-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.