Frontdesk Roma Norte

Description

Job Summary: We are seeking an experienced Customer Service Representative to serve as Koltin’s first point of contact, delivering warmth and quality service in Mexico City. Key Highlights: 1. Warm and high-quality customer service during the first interaction 2. Key support in membership operations and user experience 3. Teamwork to transform the health of older adults **About Us:** At **Koltin**, we are redefining how we care for our parents, grandparents, and elders—helping them stay healthy, active, and independent for as long as possible. We do this through our health memberships, which integrate: * Clinical care focused on prevention * Major medical expense coverage * Wellness and community programs We are the first company in Mexico dedicated to protecting older adults aged 50 to 84. We are expanding rapidly across the country with a clear purpose: transforming the healthcare experience for Older Adults—making it more human, accessible, and dignified. **About the Role** As a Front Desk Representative, you will welcome clients at our Mexico City location at Durango 357, Roma Norte, Mexico City. You will represent Koltin from the very first physical interaction with our clients, delivering service with quality and warmth. As a Front Desk Representative, you will be part of the Membership team, responsible for executing all operational aspects that make our memberships the best experience for our users. **Responsibilities** * Greet patients upon arrival, register them, and notify the physician that the patient is waiting in the reception area. * Provide patients with admission forms and new-patient forms, along with copies of our clinic policies and legally required documents. * Process payments from patients with and without Koltin health memberships. * Verify appointments for new and returning patients based on physician availability and physical space capacity. * Call patients to remind them of upcoming appointments and assist them in scheduling external service tests. * Support the telemedicine team in organizing schedules. * Attach study results to the electronic clinical record (database). * Provide patients with necessary support and guidance while they are on our premises. **You’re a great fit if you:** * Have customer service experience, especially with older adults. * Minimum education: completed high school. * Are empathetic and possess excellent verbal and written communication skills. * Are proactive and energetic. * Can convey trust and warmth. * Enjoy teamwork toward shared goals. * Share learnings to foster team and company growth. * Are comfortable with technology and new tools. * Manage time effectively and are well-organized. * Possess strong problem identification and resolution skills. * Ideally have experience in healthcare settings (clinics, pharmacies, dental offices). * Preferably: conversational English proficiency. **Role Objectives:** * Maintain smooth client flow in accordance with internal protocols. * Deliver high-quality, warm service to every person visiting Koltin’s physical locations. **Benefits:** Access to professional development tools and benefits such as courses, workshops, books, etc. Unlimited private telemedicine services (general practitioner, nutritionist, and psychologist) for you and up to 3 family members. Access to physical wellness tools (TotalPass). 9 additional personal leave days per year, as mandated by law. Major Medical Expense Insurance. All necessary equipment to perform your job. Monthly stipend of $700 MXN added to your base salary. One-time support payment of $2,500 MXN after completion of probation period.