Senior Coordinator

Description

Job Summary: Smile Pill is seeking a Senior Coordinator to lead, coordinate, and supervise operational teams, ensuring KPI compliance, efficiency, and continuous improvement. Key Highlights: 1. Leadership and coordination of operational teams 2. Focus on continuous improvement and KPI compliance 3. Process supervision and agile incident resolution **Smile Pill is seeking a Senior Coordinator in Polanco \- Miguel Hidalgo, Mexico City** ---------------------------------------------------------------------------------- **What will be your mission?** **Lead, coordinate, and supervise the daily operations of your assigned team, ensuring KPI compliance, process efficiency, and timely incident resolution—with an emphasis on continuous improvement and effective cross-departmental communication.** **Required Knowledge** **Key Responsibilities:** **Coordinate operational staff: task assignment, tool management, performance evaluations, payroll adjustments, and disciplinary actions.** **Supervise daily field processes and ensure objective achievement.** **Resolve incidents affecting operations swiftly and effectively.** **Coordinate mobile equipment delivery and retrieval, ensuring traceability and control.** **Implement operational process improvements to optimize resources and outcomes.** **Maintain seamless communication among administrative, support, and field teams.** **Monitor timely achievement of goals and key performance indicators (KPIs).** **What we’re looking for in you:** **Experience leading field-based operational teams** **Knowledge of logistics, resource control, incident tracking, and payroll administration** **Analytical ability and results-oriented mindset** **Desirable experience with consumer or retail accounts** **Advanced Excel, Office suite, and Slack (desirable)** **HYBRID WORK MODEL (Office \- Remote)** **Desired Education Level:** Bachelor’s degree or higher — completed **Desired Experience Level:** Expert level **Departmental Function:** Commercial / Sales **Industry:** Events and Promotion **Skills:** * Personnel Management * KPI Compliance * Strategic Thinking * KPIs * Payroll Administration *This vacancy is sourced from Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a03a2473a00002f0052563b\&source\=indeed*