Job Description and Responsibilities **Responsibilities/Functions** * Process customer purchase orders for consoles, treatment supplies, and other items as needed * Answer customer inquiries received via phone or email * Collaborate with the Outset Logistics team to provide shipping information to customers * Ensure all customer account information is accurate and up to date * Partner with the Finance team to ensure all critical customer/order data reconciles properly to support timely and accurate revenue recognition * Set up new accounts as needed through CRM (Salesforce.com) * Assist with the COR (Customer Onboarding Process) * Process RMAs/returns, credits, and rebills, etc. * Manage the customer reorder process for accessories and disposables * Understand and comply with all SOX requirements Experience and Requirements **Requirements/Qualifications** * Bachelor’s degree in Business Administration or equivalent relevant experience (High School Diploma/GED) * 3+ years of sales order processing experience * 2+ years of customer service experience * Advanced English (verbal and written communication skills) * Experience with CRM systems (preferably Salesforce.com) * Experience with QAD (ERP system) is a plus * Excellent problem-solving skills * Friendly, energetic, and personable attitude * Ability to be flexible and adapt to changing business needs * Medical device industry experience is a plus Benefits * Life insurance * Annual bonuses * Savings fund * Cafeteria * Transportation * Medical expense insurance * Inflation-indexed plan * Benefits in accordance with the Federal Labor Law (LFT) **Number of vacancies** 1 **Department** Sales/Commercial **Contract type** Temporary **Work arrangement** Hybrid **Shift** Day shift **Working hours** Full-time **Schedule** Full-time * Monday to Friday **Education** Bachelor’s degree with professional title **English** Spoken: Advanced, Written: Advanced **Willingness to travel** No