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Customer Service Coordinator
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico
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Description

About the job Manage proper supply and restocking for assigned retail chains (Chedraui, La Comer, Smart Al Super, and accounts under development) across all formats and categories, ensuring product availability at the point of sale, as well as analysis and monitoring of key performance indicators, with the objective of capitalizing on sales opportunities and enhancing customer service. About you **Education:** Degree in Engineering, Business, Commerce, or Administration (preferred) **Prior experience:** Fast-moving consumer goods (FMCG) companies. Perishable goods companies and cold-chain operations. Interaction with suppliers/customers. Restocking processes within self-service retail chains, convenience stores, or distributors. Reading and interpretation of commercial and supply chain KPIs: sell-in, sell-out, sell-through, days on hand, in-stock, etc. Knowledge of logistics and supply chain management. **Technical skills:** Excel (advanced) PowerPoint (advanced) Access (basic) SAP (basic) Retail chain platforms SQL Intermediate English Power BI (intermediate) **Desired qualities:** Negotiation Effective communication and openness Analytical thinking Proactivity Teamwork Frustration tolerance Responsibility Commitment Customer orientation Networking About us **At Danone, we work to bring our vision to life:** “One Planet, One Health” Here, you’ll have the space to create, launch initiatives, grow—and above all, be yourself—thanks to our inclusive diversity culture, where we firmly believe that “our differences are what make the difference.” Do things your way! How you work, develop, and progress is up to you. Be innovative, take initiative, and the impact you’ll make will surprise you. You’ll work using agile methodologies within high-performing teams, where you’ll learn, influence, and contribute toward achieving concrete objectives—and thus grow alongside the company. We invite you to join us and experience it for yourself!

Source:  indeed View original post
Juan García
Indeed · HR

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