TECHNICAL SUPPORT ASSISTANT

Description

Position Summary: Respond to and resolve technical issues, perform preventive maintenance, configure network and video surveillance equipment, and provide user support while recording and documenting all activities. Key Responsibilities: 1. Comprehensive technical support for computer, network, and CCTV equipment 2. Configuration and installation of network and video surveillance equipment 3. User training and infrastructure monitoring * On-site troubleshooting and resolution of technical failures in computer, network, and CCTV equipment (corrective maintenance). * Periodic preventive maintenance of computer, network, and video surveillance equipment. * Installation and configuration of network devices (switches, routers, access points) and video surveillance systems (IP cameras, DVR/NVR). * Support structured cabling and installation of network outlets at client facilities. * Provide remote support to users experiencing issues with the CONTPAQi system. * Conduct failure diagnostics to identify root causes and areas for improvement. * Log and track support tickets, documenting diagnosis and applied solutions. * Prepare activity reports, equipment inventories, and maintenance logs. * Briefly guide and train end users on proper equipment and application usage. * Monitoring and status reporting of BN Mobile infrastructure Salary: $6,000.00 - $6,200.00 per week Benefits: * Company parking * Option for indefinite-term contract * Free uniforms Education: * Completed bachelor's degree (Preferred) Experience: * Technical support: 1 year (Mandatory) Willingness to travel: * 100% (Mandatory) Work location: On-site employment