*This vacancy comes from the job board Talenteca.com* ### **Vacancy for the company Reclutamiento IT in Ecatepec de Morelos, State of Mexico** **About us** * Integration of solutions especially in networks and security, a different, unique and above all innovative company; we are a partner of Cisco, Google Telcos, Ruckus, Sonic Wall, and Fortinet. We are looking for a Level 1 NOC Network Monitoring and Support Analyst with experience in various equipment such as: Cisco, Sonic Wall, Fortinet, Aruba, Ruckus, and network monitoring. **About our value proposition** * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, real medium and long-term development. * Operational freedom to manage your time and achieve a professional and personal balance. **About our value proposition** Excellent work environment, medium and long-term development, along with extensive training and experience, we offer you**:** * **Income** of 16,000 pesos net plus a monthly bonus of 1,500 pesos (direct contract) Legal benefits and extensive training * **Schedule** from Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 to 6, 10 to 7, 11 to 8, 12 to 9) * **Work area**: Col. Juárez CDMX **What are we looking for?** * Minimum 1 to 2 years of experience as: Network Engineer, Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC SOC Analyst, Infrastructure Analyst * Availability to attend clients, support incidents, service-oriented focus. First-level support * On-site technical support, first level in networks, previous experience in NOC. * Adherence to service level agreements (SLA), quality indicators (CTQ), and service reporting (Dashboards KPIs) * Knowledge of ticketing systems, incident monitoring, help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1 to 2 years of experience monitoring network platforms: LAN, WLAN, and WAN via SNMP or ICMP such as: Datadog, Nagios, SolarWinds, Logicmonitor, PRTG, Zabbix, etc. * 1 to 2 years of experience configuring network equipment such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless, Controllers from brands like: Cisco, Sonic Wall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (Troubleshooting, diagnostics, OSPF and BGP), Switching (STP, VLANs, DHCP and issues), Wireless (controllers, WPA Authentication, Standalone Apps and issues) * Basic knowledge of investigation and root cause analysis **Desired education level:** Higher \- incomplete **Desired experience level:** Entry Level **Departmental function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring prtg snmp fw wifi * Access point router switch * Lan wan wlan Wireless ticket * Access point network equipment *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=692e4fd05e00003800404e26\&source\=indeed*