Call Center Supervisor

Description

**My ideal job is seeking a Call Center Supervisor in Tlalpan, Mexico City** -------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of goals and objectives * Identify and implement improvements * Monitor productivity indicators * Coaching * Implementation of methodologies and strategies * Follow-up, analysis, and agreements via WLA We are looking for: * Analytical ability * Strategic planning * Organizational and communication skills * Leadership and management * Critical thinking * Initiative * Negotiation skills * Active listening and decision-making Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable incomplete bachelor's degree * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office proficiency Schedules: * 3:00 PM to 11:00 PM * Rotating days off (negotiable depending on your metrics) We offer: * Base salary of $13,500\.00 * Bonus of $5,000\.00 to $10,000\.00 * Immediate statutory benefits (vacation, vacation bonus, thirteenth-month bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired education level:** Higher education \- incomplete **Desired experience level:** Entry level **Departmental function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a147c4f5200005f00c2fd5b\&source\=indeed*