Call Center Supervisor

Description

Job Summary: We are seeking a Call Center Supervisor to ensure goal achievement, implement improvements, measure productivity indicators, and lead teams with critical thinking and initiative. Key Highlights: 1. Leadership and team management to achieve objectives. 2. Implementation of methodologies and strategies for continuous improvement. 3. Development of analytical, negotiation, and decision-making skills. **My ideal job is a Call Center Supervisor position in Iztapalapa, Mexico City** ----------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of goals and objectives * Identify and implement improvements * Monitor productivity indicators * Coaching * Implementation of methodologies and strategies * Tracking, analysis, and agreements via WLA We Seek: * Analytical ability * Strategic planning capability * Organizational and communication skills * Leadership and management skills * Critical thinking * Initiative * Negotiation ability * Active listening and decision-making skills Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable truncated bachelor's degree (Licenciatura Trunca) * Strong verbal communication skills * Intermediate computer proficiency * Basic Microsoft Office suite proficiency Work Schedule: * 3:00 PM to 11:00 PM * Rotating days off (negotiable based on your performance metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, year-end bonus, Social Security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry level **Departmental Function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0b6e5739000038007104f8\&source\=indeed*