Call Center Supervisor

Description

Position Summary: We are seeking a Call Center Supervisor with leadership and management skills to ensure goal achievement, implement improvements, and measure productivity indicators. Key Highlights: 1. Call Center team leadership and management 2. Implementation of methodologies and strategies 3. Coaching and staff development **My ideal job is a Call Center Supervisor position in Álvaro Obregón, Mexico City** --------------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of goals and objectives * Identify and implement improvements * Monitor productivity indicators * Coaching * Implementation of methodologies and strategies * Follow-up, analysis, and agreements per WLA We Seek: * Analytical ability * Strategic planning * Organizational and communication skills * Leadership and management * Critical thinking * Initiative * Negotiation ability * Active listening and decision-making Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable incomplete bachelor's degree (Licenciatura trunca) * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office suite proficiency Work Schedules: * 3:00 PM to 11:00 PM * Rotating days off (negotiable based on your metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, year-end bonus, Social Security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired education level:** Higher education — incomplete **Desired experience level:** Entry level **Departmental function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0b6e223700005d008f36a8\&source\=indeed*