Quality Customer Service

Description

Job Summary: The Customer Service Coordinator manages communication with customers, monitors company performance, and administers problem-solving processes with leadership. Key Highlights: 1. Maintain effective communication with customers. 2. Manage problem-solving processes. 3. Leadership focused on objectives. LG Innotek, Korea's first electronic components company, represents a global materials and components enterprise by intensively promoting world-class products through continuous technological development and process innovation. Our Customer Service Coordinator is responsible for maintaining effective communication with all customers, monitoring and reporting company performance –scorecard\- and administering problem-solving processes through objective-focused leadership for LG Innotek. Responsibilities: * Daily monitoring of customer portals. * Recording official and unofficial customer complaints. * Customer service visits. * Management of third-party inspections for quality complaints. * Monthly reporting of PPMS/CPB/Cycle Time and other customer-specific control parameters. * Providing necessary support to coordinate annual or special product validation parts. * Tracking action plans and follow-up actions arising from internal and external audits. Knowledge in: * Core Tools * Problem-solving analysis tools. * Advanced English. * Education: Industrial Engineer or related field. * More than 4 years of experience in similar positions. Employment Type: Full-time Salary: $19,000\.00 \- $29,000\.00 per month Benefits: * Major medical expense insurance * Life insurance * Cafeteria service * Grocery vouchers Education: * Completed Bachelor's degree (Preferred) Work Location: On-site employment