Job Summary: We are seeking an After-Sales BDC Operator to drive service workshop traffic through retention strategies and an appointment-oriented culture, ensuring customer satisfaction. Key Highlights: 1. Drive service workshop traffic and customer retention. 2. Be part of a team that drives standards. 3. Professional development and continuous training. *We don’t just represent vehicles…* *We create experiences, reflect success, and accompany the lifestyle of those who seek more than mobility: they seek distinction.* *Today, we open new opportunities for talent with an excellence mindset, passion for service, and desire to grow within a sophisticated environment.* *If you seek stability, professional growth, and joining a team where talent drives standards every day, now is your moment to join a project where experience is everything.* **AFTER-SALES BDC OPERATOR** **Position Purpose:** Drive service workshop traffic through retention strategies based on an appointment-oriented culture. **Requirements:** * **Age:** 25 years and older. * **Education:** Completed high school diploma. * **Gender:** Unrestricted. * **Experience:** Minimum 2 years. * **Availability:** Work across 2 branches (Gustavo A. Madero, CDMX and Ecatepec, State of Mexico). **Key Responsibilities:** * Ensure customer registration in the Distributor’s DMS to maintain an up-to-date distributor customer database. * Document, implement, and execute procedures outlined in the BDC Manual to standardize customer interactions during each call and ensure customer satisfaction. * Reschedule No-Show appointments to contact customers and reschedule their appointments with the distributor. * Maintenance service reminders to inform customers about their upcoming service, campaigns, etc., and encourage their return to the distributor. **Talent Profile** **Experience in:** * CRM. * Customer telephone support. * Microsoft Office suite (Excel). * Communication and negotiation skills. **Key Competencies:** * Learning agility. * Trust building. * Respect for diversity. * Orientation toward internal and external customer service. * Persuasive communication. * Digital competencies. * Emotional intelligence and empathy. * In-depth product knowledge. * Resilience. * Teamwork and collaboration. * Quality orientation. * Compliance with standards. **We Offer:** * Base salary \+ commissions. * Statutory benefits. * Professional development through life plans. * Continuous training. * Job stability. * Career advancement. * Sophisticated and collaborative work environment. **Location:** Gustavo A. Madero, Mexico City. Ecatepec de Morelos, State of Mexico. **Schedule:** Full-time. *If you’re ready to take your career to the next level and join an environment where talent drives excellence, we want to meet you.* *Share your CV through this channel and take the next step toward an opportunity that can transform your professional development.* Employment Type: Full-time, Indefinite-term Salary: $9,700\.00 per month Benefits: * Option for indefinite-term contract * Complimentary uniforms Workplace: On-site employment