NOC Level 1 Technical Support Analyst

Description

Job Summary: We are seeking an NOC Level 1 Technical Support Analyst with experience in network monitoring and support for a network and security solutions integrator. Key Highlights: 1. Access to certifications and courses from leading brands. 2. Excellent work environment and medium-/long-term professional development. 3. Operational freedom to balance professional and personal life. **IT Recruitment seeks an NOC Level 1 Technical Support Analyst in Ecatepec de Morelos, State of Mexico** --------------------------------------------------------------------------------------------------- **About Us** * A solutions integrator specializing in networks and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek an NOC Level 1 Network Monitoring and Support Analyst with experience across diverse equipment including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **About Our Value Proposition** * Access to certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and genuine medium- and long-term development. * Operational freedom to manage your time and achieve a professional-personal balance. **About Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience — we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct employment contract); statutory benefits and extensive training. * **Work schedule**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Juárez neighborhood, CDMX **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to serve clients and support incident resolution, with a service-oriented mindset. First-level support. * On-site first-level technical support for networks; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and technical help desk or support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms — LAN, WLAN, WAN — via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network equipment including: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and controllers from brands such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and related issues). * Basic knowledge of investigation techniques and root cause analysis. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC Networks, wired networking * Monitoring: PRTG, SNMP, firewalls, Wi-Fi * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, Ticketing * Access Point, Network Equipment *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69b8b0d93800003500a58361&source=indeed