Organizational Structure * **Department:** Food and Beverage (F\&B). * **Reports to:** Head Waiter / Restaurant Supervisor / F\&B Manager. * **Direct reports:** None. * Position ObjectiveMaximize the hotel restaurant's revenue by applying professional suggestive selling techniques, while simultaneously ensuring a high-quality gastronomic experience and hospitality for guests and local customers. Key Performance Indicators (KPIs) * **Average ticket:** Increase in per-table spending. * **Cross-selling:** Percentage of upsell capture on appetizers, desserts, and premium cocktails. * **Service audits:** Rating against brand standards (Leading Hotels, AAA Diamond, etc.). * **Loyalty:** Positive employee mention in guest satisfaction surveys or platforms such as TripAdvisor. Critical Competencies * **Sales Skill:** Ability to subtly persuade without being intrusive. * **Mental Agility:** Impeccable memory for menus, ingredients, and medical restrictions. * **Social Intelligence:** Immediate empathy and accurate reading of customer body language. * **Attention to Detail:** Extreme precision in table setup and personal appearance. Salary: $9,000\.00 \- $9,500\.00 per month Benefits: * Free parking Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
