Incident Supervisor

Description

Position Summary: SEARS is seeking an eCommerce Incident Supervisor to resolve operational issues, analyze data, and optimize logistics and delivery processes through automation and AI. Key Highlights: 1. Participation in digital transformation projects. 2. Professional development in high-impact eCommerce operations. 3. Focus on automation, predictive analytics, and artificial intelligence. **SEARS is seeking an Incident Supervisor in Ampliacion Granada \- Miguel Hidalgo, Ciudad de México** --------------------------------------------------------------------------------------------------- **eCommerce Incident Supervisor** --------------------------------------- **Work Location: Polanco \-CDMX** Full-time Are you passionate about resolving operational problems, analyzing data, and optimizing eCommerce processes? We are looking for a strategic and analytical professional to supervise incidents related to logistics, deliveries, and digital operations—driving continuous improvement through automation, data analytics, and artificial intelligence. **What will you do in this role?** -------------------------------- * Supervise and track eCommerce order and parcel-related incidents. * Coordinate with stores, courier services, and internal departments to resolve critical cases. * Identify operational deviations and propose data-driven improvements. * Monitor operational KPIs, resolution times, and service metrics. * Analyze recurring incidents to implement preventive and corrective actions. * Participate in the automation of operational processes and internal controls. * Use technological tools, dashboards, and AI-based solutions to identify patterns, risks, and improvement opportunities. * Generate executive reports and track key performance indicators. * Ensure compliance with logistics processes and customer experience standards. **Profile We Are Seeking** ----------------------- * Completed Bachelor’s degree in Administration, Industrial Engineering, Logistics, or related field. * Minimum experience of: + 2 years in eCommerce / logistics / fulfillment operations. + 1 year supervising incidents or operational processes. * Experience working with: + OMS / WMS / Salesforce or similar platforms. + Fulfillment, picking, packing, and shipping processes. + Logistics incident handling and resolution. * Intermediate-to-advanced Excel skills (pivot tables, reporting, formulas). * Familiarity with Tableau, Power BI, Looker, or other visualization tools is desirable. * Interest or experience in process automation, predictive analytics, and AI applied to operations. **We Are Looking For Individuals With:** -------------------------- Analytical ability and data-driven mindset Strategic thinking Problem-solving skills Effective communication Organization and follow-up capability Decision-making ability Adaptability and continuous improvement mindset Customer orientation **What Will Make Your Profile Stand Out** ---------------------------------- * Experience in omnichannel or retail operations. * Implementation of operational improvements or automations. * Use of AI, macros, dashboards, or digital tools to optimize processes. * Experience handling large volumes of information and operational tracking. **We Offer** ------------- * Competitive salary * Statutory benefits * Professional stability and growth * Participation in digital transformation projects * Development within a high-impact eCommerce operation Apply by sending your updated CV. We look forward to meeting you! **Desired Education Level:** Bachelor’s degree or higher **Desired Experience Level:** Mid-level **Departmental Function:** Logistics / Transportation **Industry:** Retail / Retail Trade **Skills:** * Teamwork * Problem solving * Assertive communication *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0e406b390000300071f3d0\&source\=indeed*