Guest Experience Expert

Description

Position Summary: This Non-Management position seeks Guest Experience Experts to deliver exceptional service and create memorable stays, engaging in various operational and guest-facing tasks. Key Highlights: 1. Create unique and memorable experiences for guests 2. Take initiative in delivering a wide range of guest services 3. Opportunity to be part of a community and enjoy camaraderie **Additional Information**Supervisor **Job Number**26021944 **Job Category**Rooms \& Guest Services Operations **Location**JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico City, Mexico, 11560 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not only about ensuring smooth check-in or check-out processes. Beyond that, it’s about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take the initiative to deliver a broad range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what needs to be done at any given moment. Whether performing operational tasks, handling guest requests, completing reports, or sharing information about local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamental requirements for success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks (and other reasonable tasks assigned to them) well so guests remain satisfied and the hotel operates smoothly. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality—innovating whenever possible while preserving the comfort of the familiar worldwide. As a host with Marriott Hotels, you will help us uphold our promise of “A Wonderful Hotel Experience, Every Time,” delivering thoughtful, sincere service that anticipates guests’ needs and enhances this living legacy. With a name synonymous with hospitality around the world, we are proud to invite you to explore career opportunities with Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because if you’re happy, guests will be too. JW Marriott associates are confident, innovative, genuine, intuitive, and carry forward the brand and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy authentic camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition—and most importantly—a place where you can pursue your passion within a luxury environment focused on holistic wellbeing. Exceptional guest service begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.