Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support professional to resolve incidents and technical failure requests on-site, ensuring timely assistance to users. Key Highlights: 1. 100% field role 2. Ongoing training as a Field Engineer 3. On-site support at remote locations **Compusof México** We are looking for your talent as Field Technical Support in **Coatzacoalcos.** **Requirements:** * Technical degree in Computer Science, Systems, or equivalent in a related field * Experience as a Field Engineer or Technician in telecommunications, systems, technical support, or related areas (minimum 6 months of experience) **Knowledge:** * Maintenance and repair of computer equipment. * Laser printers. * Telephony and networking (basic level). * Structured cabling (preferred). * Configuration of Routers, Switches, and Hubs. **Responsibilities:** * Diagnose failures reported by customers. * Replace components, track incidents, provide support, and close reports. * 100% FIELD. **Job Responsibilities:** Timely resolution of incidents and/or technical failure requests raised by users, within the timeframes agreed upon with the client. **We Offer:** * Training as a Field Engineer. * Continuous training. * Statutory benefits. * Per diems. * Per diem card. **Work Schedule:** 100% on-site field work. Support at remote locations outside the city of residence.